From Genesys Documentation
| Line 20: | Line 20: | ||
|Title=Administrator | |Title=Administrator | ||
|Description=Setting up digital channels: | |Description=Setting up digital channels: | ||
| − | |Links=*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEFacebookTwitter|display text=Facebook and Twitter}} | + | |Links=*{{Link-Standalone|topic=PEC-Chat/HIW|anchor=HIW|display text=How chat works}} |
| + | *{{Link-Standalone|topic=PEC-Email/HIW|display text=How email works}} | ||
| + | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEFacebookTwitter|display text=Facebook and Twitter}} | ||
*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEWhatsApp|display text=WhatsApp}} | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEWhatsApp|display text=WhatsApp}} | ||
*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSESMS|display text=SMS}} | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSESMS|display text=SMS}} | ||
| Line 29: | Line 31: | ||
|Title=Using digital channels | |Title=Using digital channels | ||
|Description=If you're an agent or supervisor, see how to use digital channels in Agent Desktop: | |Description=If you're an agent or supervisor, see how to use digital channels in Agent Desktop: | ||
| − | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADFacebook|display text=Facebook chat}} | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADChat|display text=Chat}} |
| + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADEmail|display text=Email}} | ||
| + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADFacebook|display text=Facebook chat}} | ||
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTwitter|display text=Twitter chat}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTwitter|display text=Twitter chat}} | ||
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADWhatsApp|display text=WhatsApp chat}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADWhatsApp|display text=WhatsApp chat}} | ||
Revision as of 12:37, August 31, 2020
This is a draft page; the published version of this page can be found at PEC-DC.
How it works
Release Notes
Administrator
Setting up digital channels:
Using digital channels
If you're an agent or supervisor, see how to use digital channels in Agent Workspace:
Private Edition
Find detailed information about how to deploy this service in your environment.
Developer Resources
Find information about how to develop using the Digital Channels APIs.