From Genesys Documentation
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|displayname=IVR Administration | |displayname=IVR Administration | ||
| − | |contentarea= | + | |previewers=IVRPreview |
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|landingpage=No | |landingpage=No | ||
|definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent. | |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent. | ||
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|Title=How it works | |Title=How it works | ||
|Description={{Link-Standalone|topic=PEC-IVR/HIW}} | |Description={{Link-Standalone|topic=PEC-IVR/HIW}} | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
|Title=Release Notes | |Title=Release Notes | ||
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|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes] | |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes] | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Genesys IVR Offerings | |Title=Genesys IVR Offerings | ||
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|Links={{Link-AnywhereElse|product=PEC-IVR|version=Current|manual=Administrator|topic=EntIVR}} | |Links={{Link-AnywhereElse|product=PEC-IVR|version=Current|manual=Administrator|topic=EntIVR}} | ||
Revision as of 13:40, July 15, 2020
Click on any of the following to see the documentation for that version:
How it works
Release Notes
Genesys IVR Offerings
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