From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Workforce Management | |displayname=Workforce Management | ||
| + | |previewers=WFMPreview | ||
|contentarea=Genesys Engage Multicloud | |contentarea=Genesys Engage Multicloud | ||
|landingpage=No | |landingpage=No | ||
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|Title=How it works | |Title=How it works | ||
|Description={{Link-Standalone|topic=PEC-WFM/HIW}} | |Description={{Link-Standalone|topic=PEC-WFM/HIW}} | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
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|Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/WorkforceManagement Workforce Management Release Notes] | |Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/WorkforceManagement Workforce Management Release Notes] | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
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|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}} | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}} | ||
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|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=Supervisor | |Title=Supervisor | ||
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|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=PolcsMdl|display text=Policies}} | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=PolcsMdl|display text=Policies}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=CfgOrg|display text=Organization}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=CfgOrg|display text=Organization}} | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent | |Title=Agent | ||
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|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}} | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=PrefO|display text=Schedule preferences}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=PrefO|display text=Schedule preferences}} | ||
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|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
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|Links=[https://developer.genesyscloud.com Developer Center] | |Links=[https://developer.genesyscloud.com Developer Center] | ||
|Columns=No | |Columns=No | ||
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|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Additional Resources | |Type=Additional Resources | ||
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|Links=*[https://docs.genesys.com/Documentation:Videos-cloud WFM Videos] | |Links=*[https://docs.genesys.com/Documentation:Videos-cloud WFM Videos] | ||
*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage Cloud Community] | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage Cloud Community] | ||
Revision as of 20:03, July 7, 2020
This is a draft page; the published version of this page can be found at PEC-WFM.
How it works
Release Notes
Additional Resources