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|Title=Administrator
 
|Title=Administrator
 
|Description=
 
|Description=
−
|Links=*{{Link-SomewhereInThisVersion|manual=Administrator|topic=Scheduling|display text=Scheduling}}
+
|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}}
−
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=Forecasting|display text=Forecasting}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}}
−
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=UserSec|display text=User security}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=UserSec}}
−
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=WMCalendar|display text=Calendar management}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=WMCalendar}}
−
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=OTFnct|display text=Overtime}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=OTFnct}}
−
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=Monitoring|display text=Workforce monitoring }}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Monitoring}}
−
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=Metrics|display text=Reporting}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Metrics}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Title=Supervisor
 
|Title=Supervisor
 
|Description=
 
|Description=
−
|Links=*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=PolcsMdl|display text=Policies}}
+
|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=PolcsMdl|display text=Policies}}
−
*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=CfgtnMdl|display text=Organization}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=CfgOrg|display text=Organization}}
−
*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=CfgRols|display text=Security}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=CfgRols|display text=User security}}
−
*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=CalendarMdl|display text=Calendar}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=CalendarMdl|display text=Calendar}}
−
*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=ForecastMdl|display text=Forecasting}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=ForecastMdl|display text=Forecasting}}
−
*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=ScheduleMdl|display text=Scheduling}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=ScheduleMdl|display text=Scheduling}}
−
*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=TradingMdl|display text=Trading}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=TradingMdl|display text=Trading}}
−
*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=PerformanceMdl|display text=Monitoring performance}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=PerformanceMdl|display text=Monitoring performance}}
−
*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=AdherenceMdl|display text=Monitoring adherence}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=AdherenceMdl|display text=Monitoring adherence}}
−
*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=ReportingMdl|display text=Reporting}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=ReportingMdl|display text=Reporting}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Title=Agent
 
|Title=Agent
 
|Description=
 
|Description=
−
|Links=*{{Link-SomewhereInThisVersion|manual=Agent|topic=SchO|display text=Schedules}}
+
|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}}
−
*{{Link-SomewhereInThisVersion|manual=Agent|topic=TrdgO|display text=Trading}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=PrefO|display text=Schedule preferences}}
−
*{{Link-SomewhereInThisVersion|manual=Agent|topic=PrefO|display text=Schedule preferences}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TOO|display text=Time off}}
−
*{{Link-SomewhereInThisVersion|manual=Agent|topic=TOO|display text=Time off}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO|display text=Schedule bidding}}
−
*{{Link-SomewhereInThisVersion|manual=Agent|topic=SBO|display text=Schedule bidding}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=OTBdg|display text=Overtime bidding}}
−
*{{Link-SomewhereInThisVersion|manual=Agent|topic=OTBdg|display text=Overtime bidding}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO|display text=Trading}}
−
*{{Link-SomewhereInThisVersion|manual=Agent|topic=CfgO|display text=Personal profile}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal profile}}
−
*{{Link-SomewhereInThisVersion|manual=Agent|topic=ShrdTrsnp|display text=Shared transport}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=ShrdTrsnp|display text=Shared transport}}
−
*{{Link-SomewhereInThisVersion|manual=Agent|topic=ExcTtls|display text=Exceptions}}
+
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=ExcTtls|display text=Exceptions}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections

Revision as of 13:32, June 5, 2020

This is a draft page; the published version of this page can be found at PEC-WFM.
Click on any of the following to see the documentation for that version:

GetStarted.png

How it works

How Workforce Management works

ReleaseNotes.png

Release Notes

Workforce Management Release Notes

InstallConfig.png

Administrator

Supervisor.png

Supervisor

AgentLanding.png

Agent

DeveloperResources.png

Developer

AdditionalResources.png

Additional Resources

Retrieved from "https://all.docs.genesys.com/Draft:PEC-WFM (2025-06-22 20:20:45)"