Difference between revisions of "ATC/Current/AgentGuide/How Predictive Engagement enriches your chat experience"

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{{Article
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|DisplayName=How Altocloud enriches web chats
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|Standalone=No
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|DisplayName=A visitor's experience
 
|Platform=PureEngage
 
|Platform=PureEngage
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|TocName=How Altocloud enriches web chats
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|TocName=A visitor's experience
 
|Context=Altocloud presents contextual information about your visitor's history with your website and company.
 
|Context=Altocloud presents contextual information about your visitor's history with your website and company.
 
|Section={{Section
 
|Section={{Section
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|sectionHeading=Before you chat with a visitor
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|sectionHeading=How chats appear
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|anchor=BeforeChat
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|anchor=ChatAppears
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|Type=Unstructured
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|Type=Structured
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|freetext=Before you what with a visitor, that visitor has already been chatting with an AI-powered chat window. Depending on how your chat is configured, the visitor may need to provide certain information before chatting with you. Any information your customer has provided before chatting with you appears in the top of your chat window.
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|alignment=Horizontal
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}}{{Section
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|image=AcceptChat.png
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|sectionHeading=As you chat with a visitor
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|structuredtext=<span>Altocloud automatically displays a chat window</span> whena visitor takes a specific action, such as requesting a quote or clicking a Chat Now button.
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|anchor=AsChat
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|Type=Unstructured
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|freetext=As you chat with a visitor, Altocloud presents real-time customer journey information. You see which pages the visitor views and if the visitor's actions cause their segment or outcome probability data to change. For more information, see See customer journey information.
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If the visitor accepts the chat, Altocloud initiates a chat interaction that is routed to your queue.
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|fullwidth=No
 
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Revision as of 11:20, November 29, 2018

This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

Altocloud presents contextual information about your visitor's history with your website and company.

How chats appear

Altocloud automatically displays a chat window whena visitor takes a specific action, such as requesting a quote or clicking a Chat Now button.


If the visitor accepts the chat, Altocloud initiates a chat interaction that is routed to your queue.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/How_Predictive_Engagement_enriches_your_chat_experience (2025-06-19 13:10:23)"
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