From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| + | |WithTabber= | ||
| + | |UserFunctions= | ||
|displayname=Routing | |displayname=Routing | ||
| + | |admins= | ||
| + | |editors= | ||
| + | |previewers= | ||
|contentarea=PureEngage | |contentarea=PureEngage | ||
|landingpage=No | |landingpage=No | ||
|definition=Routing in PureEngage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. | |definition=Routing in PureEngage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. | ||
| + | |Platforms= | ||
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| + | |Platform= | ||
|Type=Get Started | |Type=Get Started | ||
|Title=How it works | |Title=How it works | ||
|Description={{#mintydocs_link:topic=PEC-ROU/HIW|standalone|display text=How routing works}} | |Description={{#mintydocs_link:topic=PEC-ROU/HIW|standalone|display text=How routing works}} | ||
| + | |Links= | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| + | |Platform= | ||
|Type=Release Notes | |Type=Release Notes | ||
| + | |Title= | ||
|Description=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Designer Designer] | |Description=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Designer Designer] | ||
| − | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/GPR Predictive Routing Core | + | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/GPR Predictive Routing Core Platform], [[Documentation:RN:gpm-urs-subs90rn:gpm-urs-subs90rn:9.0.x|URS Strategy Subroutines]], [[Documentation:RN:gpm-dtl90rn:gpm-dtl90rn:9.0.x|Data Loader]] |
| + | |Links= | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| + | |Platform= | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| + | |Description= | ||
|Links=*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer}} | |Links=*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer}} | ||
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Predictive Routing Deployment and Operations Guide}} | *{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Predictive Routing Deployment and Operations Guide}} | ||
Revision as of 17:35, May 6, 2020
This is a draft page; the published version of this page can be found at PEC-ROU.
How it works
Release Notes
User's Guides