Difference between revisions of "ATC/Current/AgentGuide/PureConnect"
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|DisplayName=An agent's experience in PureConnect | |DisplayName=An agent's experience in PureConnect | ||
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|TocName=PureConnect | |TocName=PureConnect | ||
| + | |Context=Altocloud presents customer journey information to agents. | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | | | + | |Platform=PureConnect |
|Section={{Section | |Section={{Section | ||
|sectionHeading=The Altocloud view in PureConnect | |sectionHeading=The Altocloud view in PureConnect | ||
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|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which | + | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which updates as you interact with the visitor: |
| − | * {{#mintydocs_link:topic=Customer journey}} | + | |
| − | * {{#mintydocs_link:topic=Matched segments}} | + | *{{#mintydocs_link:topic=Customer journey}} |
| − | * {{#mintydocs_link:topic=Outcome scores}} | + | *{{#mintydocs_link:topic=Matched segments}} |
| − | * {{#mintydocs_link:topic=Additional information}} | + | *{{#mintydocs_link:topic=Outcome scores}} |
| − | + | *{{#mintydocs_link:topic=Additional information}} | |
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=For more information | |sectionHeading=For more information | ||
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|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=* [https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Altocloud.htm Altocloud for PureConnect agents] | + | |structuredtext=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Altocloud.htm Altocloud for PureConnect agents] |
| − | * [https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Altocloud integration landing page in the PureConnect Resource Center] | + | *[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Altocloud integration landing page in the PureConnect Resource Center] |
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|Status=No | |Status=No | ||
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Revision as of 18:39, October 14, 2020
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Altocloud presents customer journey information to agents.
The Altocloud view in PureConnect
If a visitor accepts an offer to chat from Genesys Predictive Engagement, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which updates as you interact with the visitor:
- [[ATC/Current/AgentGuide/Customer journey|]]
- [[ATC/Current/AgentGuide/Matched segments|]]
- [[ATC/Current/AgentGuide/Outcome scores|]]
- [[ATC/Current/AgentGuide/Additional information|]]
For more information
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