From Genesys Documentation
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Following are the types of icons that could appear: | Following are the types of icons that could appear: | ||
+ | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=WebMessaging|display text=Web messaging}} | ||
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=ChatActivityIcons|display text=Web chat}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=ChatActivityIcons|display text=Web chat}} | ||
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=FormIcons|display text=Form activity}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=FormIcons|display text=Form activity}} | ||
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*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=MiscIcons|display text=Miscellaneous}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=MiscIcons|display text=Miscellaneous}} | ||
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=CustomEvents|display text=Custom events}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=CustomEvents|display text=Custom events}} | ||
+ | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=CallIcons|display text=Call}} | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
− | |sectionHeading= | + | |sectionHeading=Web messaging icons |
|anchor=WebMessaging | |anchor=WebMessaging | ||
|alignment=Vertical | |alignment=Vertical | ||
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{{!}}Website visitor rejected the messaging offer. | {{!}}Website visitor rejected the messaging offer. | ||
{{!}}} | {{!}}} | ||
− | |Status= | + | |Status=No |
}}{{Section | }}{{Section | ||
|sectionHeading=Web chat icons | |sectionHeading=Web chat icons | ||
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<br /> | <br /> | ||
|Status=No | |Status=No | ||
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}}{{Section | }}{{Section | ||
|sectionHeading=Form-related icons | |sectionHeading=Form-related icons | ||
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<br /> | <br /> | ||
|Status=No | |Status=No | ||
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− | |||
− | |||
− | |||
− | |||
}}{{Section | }}{{Section | ||
|sectionHeading=Call icons | |sectionHeading=Call icons | ||
|anchor=CallIcons | |anchor=CallIcons | ||
|alignment=Vertical | |alignment=Vertical | ||
− | |structuredtext= | + | |structuredtext=<br /> |
{{{!}} class="wikitable" | {{{!}} class="wikitable" | ||
{{!}}+ | {{!}}+ | ||
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{{!}}Agent transferred the call. | {{!}}Agent transferred the call. | ||
{{!}}} | {{!}}} | ||
− | |Status= | + | |Status=No |
}} | }} | ||
}} | }} |
Latest revision as of 12:00, March 20, 2023
Difference between revisions of "ATC/Current/AgentGuide/Map icons"
Learn about the icons that could appear on the visitor journey map.
About the icons
Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates the order in which the activity occurred.
Following are the types of icons that could appear:
Web messaging icons
These icons are only available to Genesys Cloud CX customers who are participating in the beta release for identity stitching.
Web chat icons
Form-related icons
Icon | Tooltip | Description |
---|---|---|
![]() |
Form submitted | User submitted a form. |
![]() |
Form abandoned | User abandoned the form before completing it. |
Journey shaping icons
Icon | Tooltip | Description |
---|---|---|
Outcome achieved | User achieved one of your outcomes. | |
Segment matched | User matched one of your segments. The color of the icon matches the color of the corresponding segment. |
Miscellaneous icons
Icon | Tooltip | Description |
---|---|---|
![]() |
Searched | User searched for something on your site. |
Default | Default icon used when no other icon is applicable. |
Custom event icons
Call icons
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