From Genesys Documentation
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|displayname=Voice Microservices | |displayname=Voice Microservices | ||
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|definition=Voice Microservices is an application cluster that provides functionality such as handling incoming voice (SIP) interactions, routing voice and digital (IXN) interactions, support for outbound interactions, events streaming for reporting, and support for agents across regions. The Voice Tenant Service is included with the Voice Microservices and is a core service of the Genesys Multicloud CX platform that serves as an application layer between front-end Genesys Multicloud CX solutions and shared back-end core services in a region. | |definition=Voice Microservices is an application cluster that provides functionality such as handling incoming voice (SIP) interactions, routing voice and digital (IXN) interactions, support for outbound interactions, events streaming for reporting, and support for agents across regions. The Voice Tenant Service is included with the Voice Microservices and is a core service of the Genesys Multicloud CX platform that serves as an application layer between front-end Genesys Multicloud CX solutions and shared back-end core services in a region. | ||
Revision as of 20:50, January 17, 2022
This is a draft page; the published version of this page can be found at VM.
Release Notes
Events and call models
Find information about the Voice Microservices events and call models.
Private Edition
Find detailed information about how to deploy this service in your environment.