From Genesys Documentation
m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX") |
m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX") |
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|displayname=Workforce Management | |displayname=Workforce Management | ||
|previewers=WFMPreview, Aabramov | |previewers=WFMPreview, Aabramov | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence. | |definition=Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence. | ||
Revision as of 20:50, January 17, 2022
This is a draft page; the published version of this page can be found at PEC-WFM.
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