Difference between revisions of "ATC/Predictive Engagement Developers"
From Genesys Documentation
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|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud | |Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud | ||
|Section={{Section | |Section={{Section | ||
| − | |sectionHeading=Genesys Cloud | + | |sectionHeading=Genesys Cloud CX |
|anchor=GenesysCloud | |anchor=GenesysCloud | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext= | + | |structuredtext=If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. |
===Web messaging=== | ===Web messaging=== | ||
| − | The following resources are available to Genesys Cloud developers who are using (or plan to use) the web messaging feature: | + | The following resources are available to Genesys Cloud CX developers who are using (or plan to use) the web messaging feature: |
*[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/genesysgf globalFunction]: Call plugin commands and subscribe to events. | *[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/genesysgf globalFunction]: Call plugin commands and subscribe to events. | ||
| Line 17: | Line 17: | ||
*[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/cookieReference Cookies]: Cookies required for the messenger plugins to function properly. | *[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/cookieReference Cookies]: Cookies required for the messenger plugins to function properly. | ||
*[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/pluginExamples Examples]: Examples for creating your own messenger launcher. | *[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/pluginExamples Examples]: Examples for creating your own messenger launcher. | ||
| − | *[https://developer.genesys.cloud/api/digital/webmessaging/configure Configure messenger]: Define the appearance and behavior of the messenger window. Alternatively, administrators can define the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Messenger_configuration|anchor=DefineMsgLook|display text=messenger window appearance}} and the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Messenger_configuration|anchor=DefineMsgExp|display text=messaging experience}} through the Genesys Cloud interface. | + | *[https://developer.genesys.cloud/api/digital/webmessaging/configure Configure messenger]: Define the appearance and behavior of the messenger window. Alternatively, administrators can define the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Messenger_configuration|anchor=DefineMsgLook|display text=messenger window appearance}} and the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Messenger_configuration|anchor=DefineMsgExp|display text=messaging experience}} through the Genesys Cloud CX interface. |
| − | *[https://developer.genesys.cloud/api/digital/webmessaging/deploy Deploy messenger]: Deploy the messenger snippet to your website. Alternatively, administrators can {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Messenger_configuration|anchor=CreateDeployment|display text=deploy the messenger snippet}} from the Genesys Cloud interface. | + | *[https://developer.genesys.cloud/api/digital/webmessaging/deploy Deploy messenger]: Deploy the messenger snippet to your website. Alternatively, administrators can {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Messenger_configuration|anchor=CreateDeployment|display text=deploy the messenger snippet}} from the Genesys Cloud CX interface. |
| − | *[https://developer.genesys.cloud/api/webmessaging/messengersdk/ | + | *[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK]: Customize how messenger behaves and interacts with Predictive Engagement. |
| − | *[https://developer.genesys.cloud/api/digital/webmessaging/websocketapi Web messaging Guest API]: Interface with the Genesys Cloud web messaging Guest API. | + | *[https://developer.genesys.cloud/api/digital/webmessaging/websocketapi Web messaging Guest API]: Interface with the Genesys Cloud CX web messaging Guest API. |
*[https://youtu.be/qu0nKhzKaVY DevCast tutorial 16 for Predictive Engagement for Developers]: SDKs and APIs that you can use to understand the customer journey. | *[https://youtu.be/qu0nKhzKaVY DevCast tutorial 16 for Predictive Engagement for Developers]: SDKs and APIs that you can use to understand the customer journey. | ||
===Web chat=== | ===Web chat=== | ||
| − | The following resources are available to Genesys Cloud developers who are using the web chat feature: | + | The following resources are available to Genesys Cloud CX developers who are using the web chat feature: |
*[https://developer.genesys.cloud/api/digital/webchat/widget-version2 Widget - Version 2]: Deploy the Version 2 widget to your website. | *[https://developer.genesys.cloud/api/digital/webchat/widget-version2 Widget - Version 2]: Deploy the Version 2 widget to your website. | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
| − | |sectionHeading=Genesys | + | |sectionHeading=Genesys Multicloud CX |
|anchor=EngageCloud | |anchor=EngageCloud | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=The following resources are available to Genesys | + | |structuredtext=The following resources are available to Genesys Multicloud CX developers: |
*[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Deploy Genesys Widgets]: Deploy a web chat widget to your website. | *[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Deploy Genesys Widgets]: Deploy a web chat widget to your website. | ||
| Line 43: | Line 43: | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
| − | |sectionHeading=Genesys Engage | + | |sectionHeading=Genesys Engage on-premises |
|anchor=EngageOnPremises | |anchor=EngageOnPremises | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=The following resources are available to Genesys Engage | + | |structuredtext=The following resources are available to Genesys Engage on-premises developers: |
*[https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome Deploy Genesys Widgets]: Deploy a webchat widget to your website. | *[https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome Deploy Genesys Widgets]: Deploy a webchat widget to your website. | ||
Latest revision as of 09:33, October 12, 2022
Contents
Learn about the Genesys Predictive Engagement resources available for developers.
Genesys Cloud CX
If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.
Web messaging
The following resources are available to Genesys Cloud CX developers who are using (or plan to use) the web messaging feature:
- globalFunction: Call plugin commands and subscribe to events.
- Commands and events: Commands that you can call and events that you can subscribe to.
- Cookies: Cookies required for the messenger plugins to function properly.
- Examples: Examples for creating your own messenger launcher.
- Configure messenger: Define the appearance and behavior of the messenger window. Alternatively, administrators can define the messenger window appearance and the messaging experience through the Genesys Cloud CX interface.
- Deploy messenger: Deploy the messenger snippet to your website. Alternatively, administrators can deploy the messenger snippet from the Genesys Cloud CX interface.
- Messenger JavaScript SDK: Customize how messenger behaves and interacts with Predictive Engagement.
- Web messaging Guest API: Interface with the Genesys Cloud CX web messaging Guest API.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
Web chat
The following resources are available to Genesys Cloud CX developers who are using the web chat feature:
- Widget - Version 2: Deploy the Version 2 widget to your website.
- Journey JavaScript SDK: Customize how Predictive Engagement tracks and manages visitor activity on your website.
- Event tracking with tag managers: Track events with tag managers, such as Google Tag Manager or Adobe Launch.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
Genesys Multicloud CX
The following resources are available to Genesys Multicloud CX developers:
- Deploy Genesys Widgets: Deploy a web chat widget to your website.
- Journey JavaScript SDK: Customize how Predictive Engagement tracks and manages visitor activity on your website.
- Event tracking with tag managers: Track events with tag managers, such as Google Tag Manager or Adobe Launch.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
Genesys Engage on-premises
The following resources are available to Genesys Engage on-premises developers:
- Deploy Genesys Widgets: Deploy a webchat widget to your website.
- Journey JavaScript SDK: Customize how Predictive Engagement tracks and manages visitor activity on your website.
- Event tracking with tag managers: Track events with tag managers, such as Google Tag Manager or Adobe Launch.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
PureConnect
The following resources are available to PureConnect developers:
- Configure widgets: Configure a web chat widget.
- Deploy widgets: Deploy a web chat widget to your website.
- Journey JavaScript SDK: Customize how Predictive Engagement tracks and manages visitor activity on your website.
- Event tracking with tag managers: Track events with tag managers, such as Google Tag Manager or Adobe Launch.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
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