Difference between revisions of "Developer/APIbyService"
From Genesys Documentation
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<span class="api-heading">Developer Centers, SDKs, and Forums</span> | <span class="api-heading">Developer Centers, SDKs, and Forums</span> | ||
| − | <span class="api-item">Developer Centers</span> [https://developer.genesys.cloud/ Genesys Cloud], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys | + | <span class="api-item">Developer Centers</span> [https://developer.genesys.cloud/ Genesys Cloud CX], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys Multicloud CX], [https://developer.genesys.com/home/ Genesys Engage on-premises] |
| − | <span class="api-item">SDKs</span> [https://developer.genesys.cloud/api/rest/client-libraries/ Genesys Cloud], [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys | + | <span class="api-item">SDKs</span> [https://developer.genesys.cloud/api/rest/client-libraries/ Genesys Cloud CX], [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys Multicloud CX], [https://developer.genesys.com/resources/ Genesys Engage on-premises] |
| − | <span class="api-item">Forums</span> [https://developer.genesys.cloud/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys | + | <span class="api-item">Forums</span> [https://developer.genesys.cloud/forum/ Genesys Cloud CX], [https://developer.genesys.com/q2a/ Genesys Multicloud CX and Genesys Engage on-premises] |
| − | <span class="api-heading">Genesys Cloud Developer Engagement</span> | + | <span class="api-heading">Genesys Cloud CX Developer Engagement</span> |
<span class="api-subheading">Featured blueprints</span> | <span class="api-subheading">Featured blueprints</span> | ||
| − | *[https://developer.genesys.cloud/blueprints/ | + | *[https://developer.genesys.cloud/blueprints/lambda-premise-blueprint/ Access an on-premies database from an AWS Lambda] |
*[https://developer.genesys.cloud/blueprints/automated-callback-blueprint/ Automate callbacks using always-running campaigns and data actions] | *[https://developer.genesys.cloud/blueprints/automated-callback-blueprint/ Automate callbacks using always-running campaigns and data actions] | ||
| + | *[https://developer.genesys.cloud/blueprints/dialogflow-rapid-response-virtual-agent-blueprint/ Build a Rapid Response Virtual Agent with Genesys and Google Cloud] | ||
*[https://developer.genesys.cloud/blueprints/chat-translator-blueprint/ Build a chat translation assistant with the AWS Translate service] | *[https://developer.genesys.cloud/blueprints/chat-translator-blueprint/ Build a chat translation assistant with the AWS Translate service] | ||
| + | *[https://developer.genesys.cloud/blueprints/email-translator-blueprint/ Build an email translation assistant with the AWS Translate service] | ||
| + | *[https://developer.genesys.cloud/blueprints/email-aws-comprehend-blueprint/ Classify and route emails with Amazon Comprehend] | ||
| + | *[https://developer.genesys.cloud/blueprints/conversation-model-to-sql-blueprint/ Design a SQL database for storing analytics JSON data] | ||
| + | *[https://developer.genesys.cloud/blueprints/aws-lex-kendra/ Deploy the Lex-Kendra chatbot on Genesys Cloud CX] | ||
| + | *[https://developer.genesys.cloud/blueprints/chat-assistant-blueprint/ Deployment guide for chat assistant on Genesys Cloud CX] | ||
| + | *[https://developer.genesys.cloud/blueprints/angular-app-with-genesys-cloud-sdk/ Develop an Angular app that uses the Genesys Cloud CX Platform SDK] | ||
| + | *[https://developer.genesys.cloud/blueprints/usage-api-blueprint/ Query your API usage using the Genesys Cloud CX CLI and analyze it with AWS S3/Athena] | ||
| + | *[https://developer.genesys.cloud/blueprints/microsoft-teams-blueprint/ Set up a Microsoft Teams meeting on Genesys Cloud CX] | ||
| + | *[https://developer.genesys.cloud/blueprints/genesys-cloud-for-salesforce-sdk-dnclist-example/ Update a Genesys Cloud CX Do Not Contact list with the Genesys Cloud CX for Salesforce SDK] | ||
*[https://developer.genesys.cloud/blueprints/ All blueprints] | *[https://developer.genesys.cloud/blueprints/ All blueprints] | ||
| Line 42: | Line 52: | ||
<span class="api-subheading">Featured developer guides</span> | <span class="api-subheading">Featured developer guides</span> | ||
| − | * [https://developer.genesys.cloud/guides/chat-translation-application/ Chat translation assistant] | + | *[https://developer.genesys.cloud/guides/chat-translation-application/ Chat translation assistant] |
</div> | </div> | ||
| Line 50: | Line 60: | ||
<span class="api-heading">'''Digital messaging and engagement'''</span> | <span class="api-heading">'''Digital messaging and engagement'''</span> | ||
| − | <span class="api-item">Alerting</span> [https://developer.genesys.cloud/api/rest/v2/alerting/ Genesys Cloud] | + | <span class="api-item">Alerting</span> [https://developer.genesys.cloud/api/rest/v2/alerting/ Genesys Cloud CX] |
<span class="api-item">Predictive Engagement</span> [https://all.docs.genesys.com/ATC/Current/SDK/About All platforms] | <span class="api-item">Predictive Engagement</span> [https://all.docs.genesys.com/ATC/Current/SDK/About All platforms] | ||
| − | <span class="api-item">Chat</span> {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=Genesys | + | <span class="api-item">Chat</span> {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=Genesys Multicloud CX}} |
| − | <span class="api-item">Co-browse</span> {{Link-AnywhereElse|product=PEC-COB|version=Current|manual=Developer|topic=GCB|display text=Genesys | + | <span class="api-item">Co-browse</span> {{Link-AnywhereElse|product=PEC-COB|version=Current|manual=Developer|topic=GCB|display text=Genesys Multicloud CX}} |
| − | <span class="api-item">External Contacts</span> [https://developer.genesys.cloud/api/rest/v2/externalcontacts/index.html Genesys Cloud] | + | <span class="api-item">External Contacts</span> [https://developer.genesys.cloud/api/rest/v2/externalcontacts/index.html Genesys Cloud CX] |
| − | <span class="api-item">Genesys Co-browse</span> [https://developer.genesys.cloud/api/digital/cobrowse/ Genesys Cloud], [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage | + | <span class="api-item">Genesys Co-browse</span> [https://developer.genesys.cloud/api/digital/cobrowse/ Genesys Cloud CX], [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage on-premises] |
| − | <span class="api-item">Open messaging</span> [https://developer.genesys.cloud/api/digital/openmessaging/ Genesys Cloud] | + | <span class="api-item">Open messaging</span> [https://developer.genesys.cloud/api/digital/openmessaging/ Genesys Cloud CX] |
| − | <span class="api-item">WebChat</span> [https://developer.genesys.cloud/api/digital/webchat/ Genesys Cloud] | + | <span class="api-item">WebChat</span> [https://developer.genesys.cloud/api/digital/webchat/ Genesys Cloud CX] |
| − | <span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Genesys Engage | + | <span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Genesys Engage on-premises] |
<span class="api-item">Web messaging </span>[https://developer.genesys.cloud/api/digital/webmessaging/ Gensys Cloud] | <span class="api-item">Web messaging </span>[https://developer.genesys.cloud/api/digital/webmessaging/ Gensys Cloud] | ||
| Line 75: | Line 85: | ||
<span class="api-heading">'''Outbound'''</span> | <span class="api-heading">'''Outbound'''</span> | ||
| − | <span class="api-item">CX Contact</span> [https://developer.genesyscloud.com/reference/cxcontactservice/index.html Genesys | + | <span class="api-item">CX Contact</span> [https://developer.genesyscloud.com/reference/cxcontactservice/index.html Genesys Multicloud CX] |
| − | <span class="api-item">Outbound</span> [https://developer.genesys.cloud/api/rest/v2/outbound/index.html Genesys Cloud] | + | <span class="api-item">Outbound</span> [https://developer.genesys.cloud/api/rest/v2/outbound/index.html Genesys Cloud CX] |
| − | <span class="api-item">Engage (Soundbite)</span> [https://docs.genesys.com/Documentation/EGAG/Current/PostAPI/httppost Genesys Engage | + | <span class="api-item">Engage (Soundbite)</span> [https://docs.genesys.com/Documentation/EGAG/Current/PostAPI/httppost Genesys Engage on-premises] |
</div> | </div> | ||
<div class="api-block"> | <div class="api-block"> | ||
<span class="api-heading">'''Unified Communications and Collaborations'''</span> | <span class="api-heading">'''Unified Communications and Collaborations'''</span> | ||
| − | <span class="api-item">Consumer Messaging</span> [https://developer.genesyscloud.com/reference/messaging/ Genesys | + | <span class="api-item">Consumer Messaging</span> [https://developer.genesyscloud.com/reference/messaging/ Genesys Multicloud CX] |
| − | <span class="api-item">Content Management</span> [https://developer.genesys.cloud/api/rest/v2/contentmanagement/index.html Genesys Cloud] | + | <span class="api-item">Content Management</span> [https://developer.genesys.cloud/api/rest/v2/contentmanagement/index.html Genesys Cloud CX] |
| − | <span class="api-item">Geolocation</span> [https://developer.genesys.cloud/api/rest/v2/geolocation/index.html Genesys Cloud] | + | <span class="api-item">Geolocation</span> [https://developer.genesys.cloud/api/rest/v2/geolocation/index.html Genesys Cloud CX] |
| − | <span class="api-item">Locations</span> [https://developer.genesys.cloud/api/rest/v2/locations/index.html Genesys Cloud] | + | <span class="api-item">Locations</span> [https://developer.genesys.cloud/api/rest/v2/locations/index.html Genesys Cloud CX] |
| − | <span class="api-item">Notification</span> [https://developer.genesys.cloud/api/rest/v2/notifications/notification_service.html Genesys Cloud] | + | <span class="api-item">Notification</span> [https://developer.genesys.cloud/api/rest/v2/notifications/notification_service.html Genesys Cloud CX] |
| − | <span class="api-item">Third-Party Messaging</span>[https://developer.genesyscloud.com/reference/thirdpartymessaging/ Genesys | + | <span class="api-item">Third-Party Messaging</span>[https://developer.genesyscloud.com/reference/thirdpartymessaging/ Genesys Multicloud CX] |
</div> | </div> | ||
<div class="api-block"> | <div class="api-block"> | ||
<span class="api-heading">'''Telecom'''</span> | <span class="api-heading">'''Telecom'''</span> | ||
| − | <span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESDK Genesys | + | <span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESDK Genesys Multicloud CX Genesys Engage on-premises] |
| − | <span class="api-item">Telephony</span> [https://developer.genesys.cloud/api/rest/v2/telephonyprovidersedge/index.html Genesys Cloud] | + | <span class="api-item">Telephony</span> [https://developer.genesys.cloud/api/rest/v2/telephonyprovidersedge/index.html Genesys Cloud CX] |
</div> | </div> | ||
<div class="api-block"> | <div class="api-block"> | ||
<span class="api-heading">'''Inbound'''</span> | <span class="api-heading">'''Inbound'''</span> | ||
| − | <span class="api-item">Analytics</span> [https://developer.genesys.cloud/api/rest/v2/analytics/ Genesys Cloud] | + | <span class="api-item">Analytics</span> [https://developer.genesys.cloud/api/rest/v2/analytics/ Genesys Cloud CX] |
| − | <span class="api-item">Callback</span> {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys | + | <span class="api-item">Callback</span> {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys Multicloud CX}} |
| − | <span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome Genesys Engage | + | <span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Conversations</span> [https://developer.genesys.cloud/api/rest/v2/conversations/index.html Genesys Cloud] | + | <span class="api-item">Conversations</span> [https://developer.genesys.cloud/api/rest/v2/conversations/index.html Genesys Cloud CX] |
| − | <span class="api-item">Engagement (GES)</span> [https://developer.genesyscloud.com/reference/engagement/index.html Genesys | + | <span class="api-item">Engagement (GES)</span> [https://developer.genesyscloud.com/reference/engagement/index.html Genesys Multicloud CX] |
| − | <span class="api-item">Fax</span> [https://developer.genesys.cloud/api/rest/v2/fax/index.html Genesys Cloud] | + | <span class="api-item">Fax</span> [https://developer.genesys.cloud/api/rest/v2/fax/index.html Genesys Cloud CX] |
| − | <span class="api-item">Flows</span> [https://developer.genesys.cloud/api/rest/v2/flows/index.html Genesys Cloud] | + | <span class="api-item">Flows</span> [https://developer.genesys.cloud/api/rest/v2/flows/index.html Genesys Cloud CX] |
| − | <span class="api-item">Genesys Interaction SDK</span> [https://docs.genesys.com/Documentation/GDP Genesys Engage | + | <span class="api-item">Genesys Interaction SDK</span> [https://docs.genesys.com/Documentation/GDP Genesys Engage on-premises] |
| − | <span class="api-item">Genesys Predictive Routing</span> [https://developer.genesys.com/predictiveroutingapi/ Genesys Engage | + | <span class="api-item">Genesys Predictive Routing</span> [https://developer.genesys.com/predictiveroutingapi/ Genesys Engage on-premises] |
| − | <span class="api-item">Greetings</span> [https://developer.genesys.cloud/api/rest/v2/greetings/index.html Genesys Cloud] | + | <span class="api-item">Greetings</span> [https://developer.genesys.cloud/api/rest/v2/greetings/index.html Genesys Cloud CX] |
<span class="api-item">Interaction Center Web Services</span> [https://help.genesys.com/developer/cic/docs/icws/webhelp/ConceptualContent/Welcome.htm PureConnect] | <span class="api-item">Interaction Center Web Services</span> [https://help.genesys.com/developer/cic/docs/icws/webhelp/ConceptualContent/Welcome.htm PureConnect] | ||
| − | <span class="api-item">Mobile Devices</span> [https://developer.genesys.cloud/api/rest/v2/mobiledevices/index.html Genesys Cloud] | + | <span class="api-item">Mobile Devices</span> [https://developer.genesys.cloud/api/rest/v2/mobiledevices/index.html Genesys Cloud CX] |
| − | <span class="api-item">Presence</span> [https://developer.genesys.cloud/api/rest/v2/presence/understanding_presence.html Genesys Cloud] | + | <span class="api-item">Presence</span> [https://developer.genesys.cloud/api/rest/v2/presence/understanding_presence.html Genesys Cloud CX] |
| − | <span class="api-item">Recording</span> [https://developer.genesys.cloud/api/rest/v2/recording/index.html Genesys Cloud] | + | <span class="api-item">Recording</span> [https://developer.genesys.cloud/api/rest/v2/recording/index.html Genesys Cloud CX] |
| − | <span class="api-item">Routing</span> [https://developer.genesys.cloud/api/rest/v2/routing/index.html Genesys Cloud] | + | <span class="api-item">Routing</span> [https://developer.genesys.cloud/api/rest/v2/routing/index.html Genesys Cloud CX] |
| − | <span class="api-item">Stations</span> [https://developer.genesys.cloud/api/rest/v2/stations/index.html Genesys Cloud] | + | <span class="api-item">Stations</span> [https://developer.genesys.cloud/api/rest/v2/stations/index.html Genesys Cloud CX] |
| − | <span class="api-item">Statistics</span> [https://developer.genesyscloud.com/reference/statistics/index.html Genesys | + | <span class="api-item">Statistics</span> [https://developer.genesyscloud.com/reference/statistics/index.html Genesys Multicloud CX] |
| − | <span class="api-item">User Recordings</span> [https://developer.genesys.cloud/api/rest/v2/userrecordings/index.html Genesys Cloud] | + | <span class="api-item">User Recordings</span> [https://developer.genesys.cloud/api/rest/v2/userrecordings/index.html Genesys Cloud CX] |
| − | <span class="api-item">Voicemail</span> [https://developer.genesys.cloud/api/rest/v2/voicemail/index.html Genesys Cloud] | + | <span class="api-item">Voicemail</span> [https://developer.genesys.cloud/api/rest/v2/voicemail/index.html Genesys Cloud CX] |
</div> | </div> | ||
</div> | </div> | ||
| Line 148: | Line 158: | ||
<span class="api-heading">'''Self-Service & Automation'''</span> | <span class="api-heading">'''Self-Service & Automation'''</span> | ||
| − | <span class="api-item">Architect</span> [https://developer.genesys.cloud/api/rest/v2/architect/ Genesys Cloud] | + | <span class="api-item">Architect</span> [https://developer.genesys.cloud/api/rest/v2/architect/ Genesys Cloud CX] |
| − | <span class="api-item">Command-line interface</span> [https://developer.genesys.cloud/api/rest/command-line-interface/ Genesys Cloud] | + | <span class="api-item">Command-line interface</span> [https://developer.genesys.cloud/api/rest/command-line-interface/ Genesys Cloud CX] |
</div> | </div> | ||
<div class="api-block"> | <div class="api-block"> | ||
<span class="api-heading">'''Workforce Engagement Management'''</span> | <span class="api-heading">'''Workforce Engagement Management'''</span> | ||
| − | <span class="api-item">Architect</span> [https://developer.genesys.cloud/api/rest/v2/architect/ Genesys Cloud] | + | <span class="api-item">Architect</span> [https://developer.genesys.cloud/api/rest/v2/architect/ Genesys Cloud CX] |
| − | <span class="api-item">Genesys Interaction Analytics</span> [https://docs.genesys.com/Documentation/SPMI/Closed/Closed/Welcome Genesys Engage | + | <span class="api-item">Genesys Interaction Analytics</span> [https://docs.genesys.com/Documentation/SPMI/Closed/Closed/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Genesys Interaction Recording</span> [https://docs.genesys.com/Documentation/CR/8.5.2/API/Welcome Genesys Engage | + | <span class="api-item">Genesys Interaction Recording</span> [https://docs.genesys.com/Documentation/CR/8.5.2/API/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/9.0/API/Welcome Genesys Engage | + | <span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/9.0/API/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Quality Management</span> [https://developer.genesys.cloud/api/rest/v2/quality/index.html Genesys Cloud] | + | <span class="api-item">Quality Management</span> [https://developer.genesys.cloud/api/rest/v2/quality/index.html Genesys Cloud CX] |
| − | <span class="api-item">Workforce Management</span> [https://developer.genesys.cloud/api/rest/v2/workforcemanagement/index.html Genesys Cloud], [https://docs.genesys.com/Documentation/WM Genesys Engage | + | <span class="api-item">Workforce Management</span> [https://developer.genesys.cloud/api/rest/v2/workforcemanagement/index.html Genesys Cloud CX], [https://docs.genesys.com/Documentation/WM Genesys Engage on-premises] |
</div> | </div> | ||
<div class="api-block"> | <div class="api-block"> | ||
<span class="api-heading">'''Open Platform'''</span> | <span class="api-heading">'''Open Platform'''</span> | ||
| − | <span class="api-item">Authorization</span> [https://developer.genesys.cloud/api/rest/v2/authorization/index.html Genesys Cloud] | + | <span class="api-item">Authorization</span> [https://developer.genesys.cloud/api/rest/v2/authorization/index.html Genesys Cloud CX] |
| − | <span class="api-item">Billing</span> [https://developer.genesys.cloud/api/rest/v2/billing/index.html Genesys Cloud] | + | <span class="api-item">Billing</span> [https://developer.genesys.cloud/api/rest/v2/billing/index.html Genesys Cloud CX] |
| − | <span class="api-item">Cloud Data Download Service</span> [https://developer.genesyscloud.com/reference/cdds/index.html Genesys | + | <span class="api-item">Cloud Data Download Service</span> [https://developer.genesyscloud.com/reference/cdds/index.html Genesys Multicloud CX] |
| − | <span class="api-item">GDPR</span> [https://developer.genesys.cloud/api/rest/v2/generaldataprotectionregulation/index.html Genesys Cloud] | + | <span class="api-item">GDPR</span> [https://developer.genesys.cloud/api/rest/v2/generaldataprotectionregulation/index.html Genesys Cloud CX] |
| − | <span class="api-item">Genesys Knowledge Center</span> [https://docs.genesys.com/Documentation/KC/latest/API/Welcome Genesys Engage | + | <span class="api-item">Genesys Knowledge Center</span> [https://docs.genesys.com/Documentation/KC/latest/API/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Genesys Mobile Services</span> [https://docs.genesys.com/Documentation/GMS/8.5.1/API/Welcome Genesys Engage | + | <span class="api-item">Genesys Mobile Services</span> [https://docs.genesys.com/Documentation/GMS/8.5.1/API/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Genesys Task Routing</span> [https://developer.genesyscloud.com/reference/ Genesys | + | <span class="api-item">Genesys Task Routing</span> [https://developer.genesyscloud.com/reference/ Genesys Multicloud CX] |
| − | <span class="api-item">Genesys Web Engagement</span> [https://docs.genesys.com/Documentation/GWE/8.5.1/API/Welcome Genesys Engage | + | <span class="api-item">Genesys Web Engagement</span> [https://docs.genesys.com/Documentation/GWE/8.5.1/API/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Groups</span> [https://developer.genesys.cloud/api/rest/v2/groups/index.html Genesys Cloud] | + | <span class="api-item">Groups</span> [https://developer.genesys.cloud/api/rest/v2/groups/index.html Genesys Cloud CX] |
| − | <span class="api-item">Identity Provider</span> [https://developer.genesys.cloud/api/rest/v2/identityprovider/index.html Genesys Cloud] | + | <span class="api-item">Identity Provider</span> [https://developer.genesys.cloud/api/rest/v2/identityprovider/index.html Genesys Cloud CX] |
| − | <span class="api-item">Integrations</span> [https://developer.genesys.cloud/api/rest/v2/integrations/index.html Genesys Cloud] | + | <span class="api-item">Integrations</span> [https://developer.genesys.cloud/api/rest/v2/integrations/index.html Genesys Cloud CX] |
| − | <span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys | + | <span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys Multicloud CX], [https://docs.genesys.com/Documentation/IWD/9.0.0/IWDRESTAPI/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Languages</span> [https://developer.genesys.cloud/api/rest/v2/languages/index.html Genesys Cloud] | + | <span class="api-item">Languages</span> [https://developer.genesys.cloud/api/rest/v2/languages/index.html Genesys Cloud CX] |
| − | <span class="api-item">License</span> [https://developer.genesys.cloud/api/rest/v2/license/index.html Genesys Cloud] | + | <span class="api-item">License</span> [https://developer.genesys.cloud/api/rest/v2/license/index.html Genesys Cloud CX] |
| − | <span class="api-item">OAuth</span> [https://developer.genesys.cloud/api/rest/v2/oauth/index.html Genesys Cloud] | + | <span class="api-item">OAuth</span> [https://developer.genesys.cloud/api/rest/v2/oauth/index.html Genesys Cloud CX] |
| − | <span class="api-item">Organization</span> [https://developer.genesys.cloud/api/rest/v2/organization/index.html Genesys Cloud] | + | <span class="api-item">Organization</span> [https://developer.genesys.cloud/api/rest/v2/organization/index.html Genesys Cloud CX] |
| − | <span class="api-item">Organization Authorization</span> [https://developer.genesys.cloud/api/rest/v2/organizationauthorization/index.html Genesys Cloud] | + | <span class="api-item">Organization Authorization</span> [https://developer.genesys.cloud/api/rest/v2/organizationauthorization/index.html Genesys Cloud CX] |
| − | <span class="api-item">Provisioning</span> [https://developer.genesyscloud.com/reference/provisioning/index.html Genesys | + | <span class="api-item">Provisioning</span> [https://developer.genesyscloud.com/reference/provisioning/index.html Genesys Multicloud CX] |
| − | <span class="api-item">Genesys Cloud Embeddable Framework</span> [https://developer.genesys.cloud/api/embeddable-framework/index.html Genesys Cloud] | + | <span class="api-item">Genesys Cloud CX Embeddable Framework</span> [https://developer.genesys.cloud/api/embeddable-framework/index.html Genesys Cloud CX] |
| − | <span class="api-item">Response Management</span> [https://developer.genesys.cloud/api/rest/v2/responsemanagement/index.html Genesys Cloud] | + | <span class="api-item">Response Management</span> [https://developer.genesys.cloud/api/rest/v2/responsemanagement/index.html Genesys Cloud CX] |
| − | <span class="api-item">SCIM</span> [https://developer.genesys.cloud/api/rest/v2/scim/index.html Genesys Cloud] | + | <span class="api-item">SCIM</span> [https://developer.genesys.cloud/api/rest/v2/scim/index.html Genesys Cloud CX] |
| − | <span class="api-item">Scripts</span> [https://developer.genesys.cloud/api/rest/v2/scripts/index.html Genesys Cloud] | + | <span class="api-item">Scripts</span> [https://developer.genesys.cloud/api/rest/v2/scripts/index.html Genesys Cloud CX] |
| − | <span class="api-item">Search</span> [https://developer.genesys.cloud/api/rest/v2/search/index.html Genesys Cloud] | + | <span class="api-item">Search</span> [https://developer.genesys.cloud/api/rest/v2/search/index.html Genesys Cloud CX] |
| − | <span class="api-item">Service Client</span> {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI|topic=ServiceClientAPI|display text=Genesys | + | <span class="api-item">Service Client</span> {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI|topic=ServiceClientAPI|display text=Genesys Multicloud CX}} |
| − | <span class="api-item">Tokens</span> [https://developer.genesys.cloud/api/rest/v2/tokens/index.html Genesys Cloud] | + | <span class="api-item">Tokens</span> [https://developer.genesys.cloud/api/rest/v2/tokens/index.html Genesys Cloud CX] |
| − | <span class="api-item">Users</span> [https://developer.genesys.cloud/api/rest/v2/users/index.html Genesys Cloud] | + | <span class="api-item">Users</span> [https://developer.genesys.cloud/api/rest/v2/users/index.html Genesys Cloud CX] |
| − | <span class="api-item">Utilities</span> [https://developer.genesys.cloud/api/rest/v2/utilities/index.html Genesys Cloud] | + | <span class="api-item">Utilities</span> [https://developer.genesys.cloud/api/rest/v2/utilities/index.html Genesys Cloud CX] |
| − | <span class="api-item">Web Services</span> [https://docs.genesys.com/Documentation/HTCC/8.5.2/API/Welcome Genesys Engage | + | <span class="api-item">Web Services</span> [https://docs.genesys.com/Documentation/HTCC/8.5.2/API/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Widgets</span> [https://developer.genesys.cloud/api/rest/v2/widgets/index.html Genesys Cloud] | + | <span class="api-item">Widgets</span> [https://developer.genesys.cloud/api/rest/v2/widgets/index.html Genesys Cloud CX] |
| − | <span class="api-item">Workspace</span> [https://developer.genesyscloud.com/reference/workspace/index.html Genesys | + | <span class="api-item">Workspace</span> [https://developer.genesyscloud.com/reference/workspace/index.html Genesys Multicloud CX] |
| − | <span class="api-item">Workspace Desktop</span> [https://docs.genesys.com/Documentation/IW/8.5.1/Developer/Welcome Genesys Engage | + | <span class="api-item">Workspace Desktop</span> [https://docs.genesys.com/Documentation/IW/8.5.1/Developer/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Workspace Toolkit</span> [https://developer.genesyscloud.com/reference/workspace-toolkit/index.html Genesys | + | <span class="api-item">Workspace Toolkit</span> [https://developer.genesyscloud.com/reference/workspace-toolkit/index.html Genesys Multicloud CX] |
</div> | </div> | ||
</div> | </div> | ||
Latest revision as of 21:28, November 9, 2021
Contents
This page lists specific API content by Genesys technology area.
API Resources
Developer Centers, SDKs, and Forums
Developer Centers Genesys Cloud CX, PureConnect, Genesys Multicloud CX, Genesys Engage on-premises
SDKs Genesys Cloud CX, PureConnect, Genesys Multicloud CX, Genesys Engage on-premises
Forums Genesys Cloud CX, Genesys Multicloud CX and Genesys Engage on-premises
Genesys Cloud CX Developer Engagement
Featured blueprints
- Access an on-premies database from an AWS Lambda
- Automate callbacks using always-running campaigns and data actions
- Build a Rapid Response Virtual Agent with Genesys and Google Cloud
- Build a chat translation assistant with the AWS Translate service
- Build an email translation assistant with the AWS Translate service
- Classify and route emails with Amazon Comprehend
- Design a SQL database for storing analytics JSON data
- Deploy the Lex-Kendra chatbot on Genesys Cloud CX
- Deployment guide for chat assistant on Genesys Cloud CX
- Develop an Angular app that uses the Genesys Cloud CX Platform SDK
- Query your API usage using the Genesys Cloud CX CLI and analyze it with AWS S3/Athena
- Set up a Microsoft Teams meeting on Genesys Cloud CX
- Update a Genesys Cloud CX Do Not Contact list with the Genesys Cloud CX for Salesforce SDK
- All blueprints
Featured blogs
- Collecting and using customer information with web chat widget version 2
- Designing Architect flow data actions for resiliency
- All blogs
Featured developer guides
APIs by Technology Area
Digital messaging and engagement
Alerting Genesys Cloud CX
Predictive Engagement All platforms
Co-browse Genesys Multicloud CX
External Contacts Genesys Cloud CX
Genesys Co-browse Genesys Cloud CX, Genesys Engage on-premises
Open messaging Genesys Cloud CX
WebChat Genesys Cloud CX
WebRTC Genesys Engage on-premises
Web messaging Gensys Cloud
Widgets All platforms
Outbound
CX Contact Genesys Multicloud CX
Outbound Genesys Cloud CX
Engage (Soundbite) Genesys Engage on-premises
Unified Communications and Collaborations
Consumer Messaging Genesys Multicloud CX
Content Management Genesys Cloud CX
Geolocation Genesys Cloud CX
Locations Genesys Cloud CX
Notification Genesys Cloud CX
Third-Party MessagingGenesys Multicloud CX
Telecom
SIP Endpoint SDK Genesys Multicloud CX Genesys Engage on-premises
Telephony Genesys Cloud CX
Inbound
Analytics Genesys Cloud CX
Callback Genesys Multicloud CX
Context Services Genesys Engage on-premises
Conversations Genesys Cloud CX
Engagement (GES) Genesys Multicloud CX
Fax Genesys Cloud CX
Flows Genesys Cloud CX
Genesys Interaction SDK Genesys Engage on-premises
Genesys Predictive Routing Genesys Engage on-premises
Greetings Genesys Cloud CX
Interaction Center Web Services PureConnect
Mobile Devices Genesys Cloud CX
Presence Genesys Cloud CX
Recording Genesys Cloud CX
Routing Genesys Cloud CX
Stations Genesys Cloud CX
Statistics Genesys Multicloud CX
User Recordings Genesys Cloud CX
Voicemail Genesys Cloud CX
Workforce Engagement Management
Architect Genesys Cloud CX
Genesys Interaction Analytics Genesys Engage on-premises
Genesys Interaction Recording Genesys Engage on-premises
Genesys Skills Management Genesys Engage on-premises
Quality Management Genesys Cloud CX
Workforce Management Genesys Cloud CX, Genesys Engage on-premises
Open Platform
Authorization Genesys Cloud CX
Billing Genesys Cloud CX
Cloud Data Download Service Genesys Multicloud CX
GDPR Genesys Cloud CX
Genesys Knowledge Center Genesys Engage on-premises
Genesys Mobile Services Genesys Engage on-premises
Genesys Task Routing Genesys Multicloud CX
Genesys Web Engagement Genesys Engage on-premises
Groups Genesys Cloud CX
Identity Provider Genesys Cloud CX
Integrations Genesys Cloud CX
Intelligent Workload Distribution Genesys Multicloud CX, Genesys Engage on-premises
Languages Genesys Cloud CX
License Genesys Cloud CX
OAuth Genesys Cloud CX
Organization Genesys Cloud CX
Organization Authorization Genesys Cloud CX
Provisioning Genesys Multicloud CX
Genesys Cloud CX Embeddable Framework Genesys Cloud CX
Response Management Genesys Cloud CX
SCIM Genesys Cloud CX
Scripts Genesys Cloud CX
Search Genesys Cloud CX
Service Client Genesys Multicloud CX
Tokens Genesys Cloud CX
Users Genesys Cloud CX
Utilities Genesys Cloud CX
Web Services Genesys Engage on-premises
Widgets Genesys Cloud CX
Workspace Genesys Multicloud CX
Workspace Desktop Genesys Engage on-premises
Workspace Toolkit Genesys Multicloud CX
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