Difference between revisions of "System/EOL"
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{{ArticleSimplified | {{ArticleSimplified | ||
|DisplayName=Genesys™ Products and Components EOL Life Cycle Table | |DisplayName=Genesys™ Products and Components EOL Life Cycle Table | ||
| − | |Context=Provides the End of Life (EOL) statuses for Genesys | + | |Context=Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track<!---and one table for product or component exceptions to suites on the EOL track--->. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes. |
{{NoteFormat| | {{NoteFormat| | ||
| − | * | + | * See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process. |
| − | * | + | * End of Life timeline for all PureConnect products are specified in the {{Repository|PureConnect EOL Announcement - Customer Facing.pdf||PureConnect End of Life Announcement}}. |
| + | * Actions required for PureConnect Premise License Customers {{Repository|Actions Required for PureConnect Premise License Customers.pdf||Click here}} | ||
| + | * The Engage premises platform will reach end of support on December 31st, 2028, Contact your account team for migration options, and see the [https://www.genesys.com/blog/post/accelerating-the-future-of-experience-as-a-service Genesys blog: Accelerating the Future of Experience as a Service]. | ||
* For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported]. | * For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported]. | ||
| − | * For Deprecations of features or | + | * For Deprecations of features or services available from Genesys Multicloud CX, see [https://all.docs.genesys.com/System/AllDeprecations Feature Deprecations]. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence. |
| − | * See {{Repository| | + | <!--* See {{Repository|GenesysEngagePremisePlatform_EOL_MutipleProduct'sVersions_October2023.pdf||End of Life Announcement}} for the list of Genesys Engage product versions deprecated as of October 20, 2023.--> |
| − | + | }} | |
| − | ====Download | + | ====Download an EOL PDF==== |
To download a PDF of the document, click the link: <span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF]. | To download a PDF of the document, click the link: <span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF]. | ||
</span></br> | </span></br> | ||
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</div>|#default=}} | </div>|#default=}} | ||
<div class="pdf-table-landscape"> | <div class="pdf-table-landscape"> | ||
| − | <!---== | + | <!---==Genesys™ Products and Components EOL Life Cycle table==---> |
<div style="font-size:80%"> | <div style="font-size:80%"> | ||
{{#cargo_query: | {{#cargo_query: | ||
Latest revision as of 11:47, June 12, 2025
Contents
Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
- See Genesys Engage & PureConnect Lifecycle Policy for information on the Genesys End-of-Life Policy and process.
- End of Life timeline for all PureConnect products are specified in the PureConnect End of Life Announcement.
- Actions required for PureConnect Premise License Customers Click here
- The Engage premises platform will reach end of support on December 31st, 2028, Contact your account team for migration options, and see the Genesys blog: Accelerating the Future of Experience as a Service.
- For End of Platform Support (EOPS), see Supported Operating Environment – Discontinued Supported.
- For Deprecations of features or services available from Genesys Multicloud CX, see Feature Deprecations. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
Download an EOL PDF
To download a PDF of the document, click the link: Download PDF.
Be aware that the EOL Announcement links are not active in the PDF version of this document.
Query: SELECT `Platform` AS `Platform`,`ItemName` AS `Name`,`ItemType` AS `Type`,`MajorRelease` AS `Major release`,`ReleaseAvailable` AS `Release available`,`EOLEOCSAnnouncement` AS `EOL/EOCS announcement`,`LastOrderDate` AS `Last order date`,`EndOfMaintenance` AS `End of maintenance`,`EndOfSupport` AS `End of support`,`Documentation` AS `Documentation`,`Comments` AS `Comments`,`EOLEOCSAnnouncement__precision` AS `EOL/EOCS announcement__precision`,`LastOrderDate__precision` AS `Last order date__precision`,`EndOfMaintenance__precision` AS `End of maintenance__precision`,`EndOfSupport__precision` AS `End of support__precision` FROM `cargo__EOL` WHERE EOLTrack="1" AND _pageName!="EOLData" ORDER BY `Platform`,`ItemName`,`ItemType`,`MajorRelease`,`ReleaseAvailable` LIMIT 5000 Function: CargoSQLQuery::run Error: 1 Can't create/write to file '/tmp/MYwvvYm9' (OS errno 28 - No space left on device) (127.0.0.1)