From Genesys Documentation
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|displayname=Workforce Management | |displayname=Workforce Management | ||
|previewers=WFMPreview, Aabramov | |previewers=WFMPreview, Aabramov | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence. | |definition=Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence. | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
| + | |Description={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=WorkforceManagement}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=UserSec}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=WMCalendar}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=OTFnct}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Monitoring}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Metrics}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent | |Title=Agent | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=PrefO|display text=Schedule preferences}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TOO|display text=Time off}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO|display text=Schedule bidding}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=OTBdg|display text=Overtime bidding}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO|display text=Trading}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal profile}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=ShrdTrsnp|display text=Shared transport}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=ExcTtls|display text=Exceptions}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| + | |Links=* [https://developer.genesyscloud.com Developer Center] | ||
| + | * {{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Developers|topic=API_Reference|display text=Workforce Management API Reference}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| + | |Links=*[https://docs.genesys.com/Documentation:Videos-cloud WFM Videos] | ||
| + | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX Community] | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=PEC-WFM | |workspace_id=PEC-WFM | ||
}} | }} | ||
Latest revision as of 18:30, May 12, 2022
This is a draft page; the published version of this page can be found at PEC-WFM.
How it works
Release Notes
Additional Resources