Difference between revisions of "System/EOL"

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{{ArticleSimplified
 
{{ArticleSimplified
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|DisplayName=End of Life Cycle Table
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|DisplayName=Genesys™ Products and Components EOL Life Cycle Table
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|Context=Lists the End of Life (EOL) statuses for Genesys Engage suites, products, and components.{{NoteFormat|For EOL items that include links to the announcement, before clicking the link, login to the Genesys Customer Care portal.|}}
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|Context=Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track<!---and one table for product or component exceptions to suites on the EOL track--->. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.  
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{{NoteFormat|
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* See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process.
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* End of Life timeline for all PureConnect products are specified in the {{Repository|PureConnect EOL Announcement - Customer Facing.pdf||PureConnect End of Life Announcement}}.
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* Actions required for PureConnect Premise License Customers {{Repository|Actions Required for PureConnect Premise License Customers.pdf||Click here}}
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* The Engage premises platform will reach end of support on December 31st, 2028, Contact your account team for migration options, and see the [https://www.genesys.com/blog/post/accelerating-the-future-of-experience-as-a-service Genesys blog: Accelerating the Future of Experience as a Service].
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* For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported].
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* For Deprecations of features or services available from Genesys Multicloud CX, see [https://all.docs.genesys.com/System/AllDeprecations Feature Deprecations]. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
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<!--* See {{Repository|GenesysEngagePremisePlatform_EOL_MutipleProduct'sVersions_October2023.pdf||End of Life Announcement}} for the list of Genesys Engage product versions deprecated as of October 20, 2023.-->
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}}
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====Download an EOL PDF====
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To download a PDF of the document, click the link: <span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF].
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</span></br>
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Be aware that the EOL Announcement links are not active in the PDF version of this document.
 
|urlname=EOL
 
|urlname=EOL
 
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==List of suites, products, and components on the EOL track==
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<div class="pdf-table-landscape">
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<!---==Genesys™ Products and Components EOL Life Cycle table==--->
 
<div style="font-size:80%">
 
<div style="font-size:80%">
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=EOL
 
tables=EOL
 
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
 
|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
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|format=dynamic table
 
 
|where=EOLTrack="1" AND _pageName!="EOLData"
 
|where=EOLTrack="1" AND _pageName!="EOLData"
 
|rows per page=20
 
|rows per page=20
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|format=dynamic table
 
|limit=10000
 
|limit=10000
 
}}
 
}}
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</div>
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</div></div><div class="pdf-table-landscape">
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==List of products and components that are exceptions to suites that are on the EOL track==
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<!---==Products and components that are exceptions to suites on the EOL track==
 
<div style="font-size:80%">
 
<div style="font-size:80%">
 
{{#cargo_query:
 
{{#cargo_query:
 
tables=EOL
 
tables=EOL
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|fields=Platform,CONCAT('[[',_pageName,'|',ItemName,']]')=Name,ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
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|fields=Platform,{{#switch:{{NAMESPACENUMBER}}|620=CONCAT('[[',_pageName,'|',ItemName,']]')=Name|#default=ItemName=Name}},ItemType=Type,MajorRelease=Major release,ReleaseAvailable=Release available,EOLEOCSAnnouncement=EOL/EOCS announcement,LastOrderDate=Last order date,EndOfMaintenance=End of maintenance ,EndOfSupport=End of support,Documentation,Comments
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|format=dynamic table
 
 
|where=EOLTrack="0" AND _pageName!="EOLData"
 
|where=EOLTrack="0" AND _pageName!="EOLData"
 
|rows per page=20
 
|rows per page=20
 
|limit=10000
 
|limit=10000
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|format=dynamic table
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}}--->
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</div></div>
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{{#css:
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#sidebar-right {
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display:none;}
 
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Latest revision as of 11:47, June 12, 2025

Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.

Important

Download an EOL PDF

To download a PDF of the document, click the link: Download PDF.
Be aware that the EOL Announcement links are not active in the PDF version of this document.

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Query: SELECT `Platform` AS `Platform`,`ItemName` AS `Name`,`ItemType` AS `Type`,`MajorRelease` AS `Major release`,`ReleaseAvailable` AS `Release available`,`EOLEOCSAnnouncement` AS `EOL/EOCS announcement`,`LastOrderDate` AS `Last order date`,`EndOfMaintenance` AS `End of maintenance`,`EndOfSupport` AS `End of support`,`Documentation` AS `Documentation`,`Comments` AS `Comments`,`EOLEOCSAnnouncement__precision` AS `EOL/EOCS announcement__precision`,`LastOrderDate__precision` AS `Last order date__precision`,`EndOfMaintenance__precision` AS `End of maintenance__precision`,`EndOfSupport__precision` AS `End of support__precision` FROM `cargo__EOL` WHERE EOLTrack="1" AND _pageName!="EOLData" ORDER BY `Platform`,`ItemName`,`ItemType`,`MajorRelease`,`ReleaseAvailable` LIMIT 5000 Function: CargoSQLQuery::run Error: 1 Can't create/write to file '/tmp/MYSgRCPp' (OS errno 28 - No space left on device) (127.0.0.1)

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