Difference between revisions of "ATC/Current/AgentGuide/Additional information icons"
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Latest revision as of 21:27, November 9, 2021
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Learn about the icons for browsers, devices, and operating systems that Genesys Cloud CX agents see when they review a session card for a visitor.
Session information icons
Session information icons provide information about a visitor's location and equipment.
Devices
Operating system
Browsers
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