From Genesys Documentation
| (11 intermediate revisions by 6 users not shown) | |||
| Line 1: | Line 1: | ||
{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |displayname=Routing | + | |displayname=Routing and Designer |
|previewers=ROUPreview, Ssaxena, Gayetri | |previewers=ROUPreview, Ssaxena, Gayetri | ||
| − | |contentarea=Genesys | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
| − | |definition=Routing in | + | |definition=Routing in Genesys Multicloud CX is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. |
| + | |||
| + | |||
| + | Designer provides an easy-to-use interface to create and deploy your applications, and has highly functional blocks that enable common tasks in a simple and straightforward manner. For example, there are blocks for building menus, playing messages, setting up decision points, routing interactions to agents, and offering surveys. | ||
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| Line 13: | Line 16: | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Description=* | + | |Description=*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Designer}} |
*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/GPR Predictive Routing Core Platform] | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/GPR Predictive Routing Core Platform] | ||
|Columns=No | |Columns=No | ||
| Line 26: | Line 29: | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=User's Guides | |Title=User's Guides | ||
| − | |Links=*{{Link-AnywhereElse|product= | + | |Links=*{{Link-AnywhereElse|product=DES|version=Current|manual=Designer|topic=GetStarted|display text=Designer User's Guide}} |
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 19:00, July 29, 2022
This is a draft page; the published version of this page can be found at PEC-ROU.
How it works
Release Notes
User's Guides