Difference between revisions of "Draft:PEC-ROU"

Latest revision as of 19:00, July 29, 2022

This is a draft page; the published version of this page can be found at PEC-ROU.

Click on any of the following to see the documentation for that version:

How it works

How routing works

Release Notes

Administrator

User's Guides

Designer User's Guide

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
-|displayname=Routing
+|displayname=Routing and Designer
-|previewers=ROUPreview
+|previewers=ROUPreview, Ssaxena, Gayetri
-|contentarea=Genesys Engage Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
-|definition=Routing in PureEngage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions.
+|definition=Routing in Genesys Multicloud CX is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions.
+Designer provides an easy-to-use interface to create and deploy your applications, and has highly functional blocks that enable common tasks in a simple and straightforward manner. For example, there are blocks for building menus, playing messages, setting up decision points, routing interactions to agents, and offering surveys.
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
@@ Line 13: / Line 16: @@
 }}{{MintyDocsProductLandingSections
 |Type=Release Notes
-|Description=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Designer Designer]
+|Description=*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Designer}}
 *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/GPR Predictive Routing Core Platform]
 |Columns=No
@@ Line 19: / Line 22: @@
 |Type=Install and Config
 |Title=Administrator
-|Links=*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer}}
+|Links=*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Predictive Routing Deployment and Operations Guide}}
-*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Predictive Routing Deployment and Operations Guide}}
 *{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|display text=Predictive Routing Help}}
 *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=GTR|display text=Genesys Task Routing Administrator's Guide}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Type=Agent Features
+|Title=User's Guides
+|Links=*{{Link-AnywhereElse|product=DES|version=Current|manual=Designer|topic=GetStarted|display text=Designer User's Guide}}
 |Columns=No
 }}
 }}