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{{MintyDocsProduct
 
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|displayname=Workforce Management
 
|displayname=Workforce Management
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|previewers=WFMPreview, Aabramov
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|contentarea=Genesys Multicloud CX
 
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|definition=Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence.
 
|definition=Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence.
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|Title=How it works
 
|Title=How it works
 
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|Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/WorkforceManagement Workforce Management Release Notes]
 
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|Title=Administrator
 
|Title=Administrator
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|Description=
 
 
|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}}
 
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*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}}
 
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|Type=Agent Features
 
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|Title=Agent
 
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|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}}
 
|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}}
 
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|Type=Developer Resources
 
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|Links=* [https://developer.genesyscloud.com Developer Center]  
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|Links=[https://developer.genesyscloud.com Developer Center]
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* {{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Developers|topic=API_Reference|display text=Workforce Management API Reference}}
 
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|Type=Additional Resources
 
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|Title=
 
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|Description=
 
 
|Links=*[https://docs.genesys.com/Documentation:Videos-cloud WFM Videos]
 
|Links=*[https://docs.genesys.com/Documentation:Videos-cloud WFM Videos]
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*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage Cloud Community]
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Latest revision as of 18:30, May 12, 2022

This is a draft page; the published version of this page can be found at PEC-WFM.
Click on any of the following to see the documentation for that version:

GetStarted.png

How it works

How Workforce Management works

ReleaseNotes.png

Release Notes

Workforce Management Release Notes

InstallConfig.png

Administrator

Supervisor.png

Supervisor

AgentLanding.png

Agent

DeveloperResources.png

Developer

AdditionalResources.png

Additional Resources

Retrieved from "https://all.docs.genesys.com/Draft:PEC-WFM (2025-06-20 23:02:06)"