From Genesys Documentation
m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX") |
|||
| (8 intermediate revisions by 4 users not shown) | |||
| Line 1: | Line 1: | ||
{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |||
| − | |||
|displayname=Genesys Recording, Quality Management, and Speech Analytics | |displayname=Genesys Recording, Quality Management, and Speech Analytics | ||
| − | |contentarea=Genesys | + | |previewers=RECPreview |
| + | |contentarea=Genesys Multicloud CX | ||
|landingpage=No | |landingpage=No | ||
|definition=The Genesys Recording, QM, and Speech Analytics solution analyzes recorded customer interactions, identifies the topics that were discussed and categorizes the contents of each interaction. Using the SpeechMiner UI, the solution leverages this information for review and analysis of critical business issues. | |definition=The Genesys Recording, QM, and Speech Analytics solution analyzes recorded customer interactions, identifies the topics that were discussed and categorizes the contents of each interaction. Using the SpeechMiner UI, the solution leverages this information for review and analysis of critical business issues. | ||
| Line 11: | Line 10: | ||
|Title=How it works | |Title=How it works | ||
|Description={{#mintydocs_link:topic=PEC-REC/HIW|standalone|display text=How recording works}} | |Description={{#mintydocs_link:topic=PEC-REC/HIW|standalone|display text=How recording works}} | ||
| − | |||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | | | + | |Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Recording|display text=Recording, QM and Interaction Analytics release notes}} |
| − | | | ||
| − | | | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Set up and use Recording | |Title=Set up and use Recording | ||
| − | | | + | |Links=*{{Link-AnywhereElse|product=PEC-REC|version=Current|manual=Administrator|display text=Recording Administrator's Guide}} |
| − | | | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Related Documentation | |Type=Related Documentation | ||
|Title=Recording, QM and Speech Analytics User’s Guide | |Title=Recording, QM and Speech Analytics User’s Guide | ||
| − | |Description=* | + | |Description=*{{Link-AnywhereElse|product=PEC-REC|version=Current|manual=User|display text=Recording, QM, and Speech Analytics User’s Guide}} |
| − | |||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=PEC-REC | |workspace_id=PEC-REC | ||
}} | }} | ||
Latest revision as of 20:50, January 17, 2022
This is a draft page; the published version of this page can be found at PEC-REC.
Release Notes
Set up and use Recording
Recording, QM and Speech Analytics User’s Guide