From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Gplus Adapter for WFM | |displayname=Gplus Adapter for WFM | ||
| − | |admins= | + | |admins=Ewilson@ariasolutions.com |
| − | |editors= | + | |editors=Ewilson@ariasolutions.com |
| − | |previewers= | + | |previewers=Cshea@ariasolutions.com, Ctunna@ariasolutions.com |
| − | |contentarea= | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
| − | |definition=The Gplus | + | |definition=The Gplus Adapter for WFM provides integration between a Workforce Management system and Genesys contact center solutions. Genesys event data is filtered and aggregated to provide interval activity data and a real-time data feed for the workforce applications. |
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|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | + | |Type=Release Notes | |
| − | |Type= | + | |Title=Release Notes |
| − | |Title= | + | |Description=Contains links to the Gplus Adapter for WFM 100.0 Release Notes |
| − | |Description= | + | |Links=*Links to the 4 RNs. |
| − | |Links=Links to | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
| − | |Type= | + | |Type=Get Started |
| − | + | |Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Requirements}} | |
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| − | |Links= | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Install and Config | |Type=Install and Config | ||
| − | | | + | |Links={{Link-AnywhereElse|product=GAWFM|version=Current|manual=GAWFMPEGuide}} |
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
| − | |Type= | + | |Type=Additional Resources |
| − | | | + | |Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment}} |
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | | | + | |Type=Reporting |
| − | | | + | |Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=Aspect}} |
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| − | | | + | {{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=NICE-IEX}} |
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| + | {{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=Teleopti}} | ||
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| + | {{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=Verint}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=GAWFM | |workspace_id=GAWFM | ||
}} | }} | ||
Latest revision as of 20:50, January 17, 2022
This is a draft page; it has not yet been published.
Release Notes
Contains links to the Gplus Adapter for WFM 100.0 Release Notes
- Links to the 4 RNs.
Get Started
Install and Config
Additional Resources
