From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| + | |displayname=Gplus Adapter for WFM | ||
| + | |admins=Ewilson@ariasolutions.com | ||
| + | |editors=Ewilson@ariasolutions.com | ||
| + | |previewers=Cshea@ariasolutions.com, Ctunna@ariasolutions.com | ||
| + | |contentarea=Genesys Multicloud CX | ||
| + | |landingpage=No | ||
| + | |definition=The Gplus Adapter for WFM provides integration between a Workforce Management system and Genesys contact center solutions. Genesys event data is filtered and aggregated to provide interval activity data and a real-time data feed for the workforce applications. | ||
| + | |ComingSoon=No | ||
| + | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| + | |Type=Release Notes | ||
| + | |Title=Release Notes | ||
| + | |Description=Contains links to the Gplus Adapter for WFM 100.0 Release Notes | ||
| + | |Links=*Links to the 4 RNs. | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |Type=Get Started | ||
| + | |Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Requirements}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Install and Config | ||
| + | |Links={{Link-AnywhereElse|product=GAWFM|version=Current|manual=GAWFMPEGuide}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |Type=Additional Resources | ||
| + | |Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Reporting | ||
| + | |Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=Aspect}} | ||
| + | |||
| + | {{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=NICE-IEX}} | ||
| + | |||
| + | {{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=Teleopti}} | ||
| + | |||
| + | {{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=Verint}} | ||
| + | |Columns=No | ||
| + | }} | ||
|workspace_id=GAWFM | |workspace_id=GAWFM | ||
| − | |||
| − | |||
}} | }} | ||
Latest revision as of 20:50, January 17, 2022
This is a draft page; it has not yet been published.
Release Notes
Contains links to the Gplus Adapter for WFM 100.0 Release Notes
- Links to the 4 RNs.
Get Started
Install and Config
Additional Resources
