From Genesys Documentation
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Using digital channels | |Title=Using digital channels | ||
| − | |Description=If you're an agent or supervisor, see how to use digital channels in Agent | + | |Description=If you're an agent or supervisor, see how to use digital channels in Agent Workspace: |
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|display text=Chat}} | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|display text=Chat}} | ||
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Email}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Email}} | ||
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|Description={{PrivateEditionBoilerplate|Boilerplate=3}} | |Description={{PrivateEditionBoilerplate|Boilerplate=3}} | ||
|Links=*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=DCPEGuide}} | |Links=*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=DCPEGuide}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Developer Resources | ||
| + | |Description=Find information about how to develop using the Digital Channels APIs. | ||
| + | |Links=* {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Developers}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
Latest revision as of 19:47, July 28, 2022
This is a draft page; the published version of this page can be found at PEC-DC.
How it works
Release Notes
Administrator
Setting up digital channels:
Using digital channels
If you're an agent or supervisor, see how to use digital channels in Agent Workspace:
Private Edition
Find detailed information about how to deploy this service in your environment.
Developer Resources
Find information about how to develop using the Digital Channels APIs.