From Genesys Documentation
m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX") |
|||
| (2 intermediate revisions by 2 users not shown) | |||
| Line 31: | Line 31: | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Using digital channels | |Title=Using digital channels | ||
| − | |Description=If you're an agent or supervisor, see how to use digital channels in Agent | + | |Description=If you're an agent or supervisor, see how to use digital channels in Agent Workspace: |
| − | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|display text=Chat}} |
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Email}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Email}} | ||
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|anchor=FacebookMessenger|display text=Facebook chat}} |
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|anchor=TwitterDirect|display text=Twitter chat}} |
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|anchor=WhatsApp|display text=WhatsApp chat}} |
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|anchor=SMS|display text=SMS chat}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 43: | Line 43: | ||
|Description={{PrivateEditionBoilerplate|Boilerplate=3}} | |Description={{PrivateEditionBoilerplate|Boilerplate=3}} | ||
|Links=*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=DCPEGuide}} | |Links=*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=DCPEGuide}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Developer Resources | ||
| + | |Description=Find information about how to develop using the Digital Channels APIs. | ||
| + | |Links=* {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Developers}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
Latest revision as of 19:47, July 28, 2022
This is a draft page; the published version of this page can be found at PEC-DC.
How it works
Release Notes
Administrator
Setting up digital channels:
Using digital channels
If you're an agent or supervisor, see how to use digital channels in Agent Workspace:
Private Edition
Find detailed information about how to deploy this service in your environment.
Developer Resources
Find information about how to develop using the Digital Channels APIs.