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|Platform=GenesysEngage-cloud
 
|Platform=GenesysEngage-cloud
 
|Type=Get Started
 
|Type=Get Started
−
|Description=The Gplus Adapter for WFM is a software solution that provides integration between a Workforce Management system and Genesys routing solutions. Genesys event data is filtered and aggregated to provide interval activity data and a real-time data feed for the workforce applications.
 
 
|Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Requirements}}
 
|Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Requirements}}
 
|Columns=No
 
|Columns=No

Revision as of 21:00, June 3, 2021

This is a draft page; it has not yet been published.
Click on any of the following to see the documentation for that version:

ReleaseNotes.png

Release Notes

Contains links to the Gplus Adapter for WFM 100.0 Release Notes

  • Links to the 4 RNs.

GetStarted.png

Get Started

Requirements Guide

InstallConfig.png

Install and Config

Gplus Adapter for WFM Private Edition Guide

AdditionalResources.png

Additional Resources

Gplus Adapter for WFM User Guide

ReportingWorkspaceIcon.png

Reporting

Aspect Historical Reports & Real-time Adherence

NICE-IEX Historical Reports & Real-time Adherence

Teleopti Historical Reports & Real-time Adherence

Verint Historical Reports & Real-time Adherence

Retrieved from "https://all.docs.genesys.com/Draft:GAWFM (2025-06-20 08:14:22)"