Difference between revisions of "ATC/Current/AgentGuide/PureConnect"
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| − | |sectionHeading= | + | |sectionHeading=Predictive Engagement view in PureConnect |
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| − | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect | + | |Media=Image |
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| + | |AltText=Agent's view of customer journey | ||
| + | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Predictive Engagement view in Interaction Connect when you pick up the interaction. In the Predictive Engagement view, you can access the following information, which updates as you interact with the visitor: | ||
*{{#mintydocs_link:topic=Customer journey}} | *{{#mintydocs_link:topic=Customer journey}} | ||
Revision as of 17:54, May 5, 2021
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Genesys Predictive Engagement presents customer journey information to agents.
Predictive Engagement view in PureConnect
If a visitor accepts an offer to chat from Genesys Predictive Engagement, you can display the customer's journey in the Predictive Engagement view in Interaction Connect when you pick up the interaction. In the Predictive Engagement view, you can access the following information, which updates as you interact with the visitor:
- [[ATC/Current/AgentGuide/Customer journey|]]
- [[ATC/Current/AgentGuide/Matched segments|]]
- [[ATC/Current/AgentGuide/Outcome scores|]]
- [[ATC/Current/AgentGuide/Additional information|]]
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