Difference between revisions of "ATC/Current/AgentGuide/PureConnect"
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Revision as of 15:36, May 5, 2021
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Genesys Predictive Engagement presents customer journey information to agents.
The Genesys Predictive Engagement view in PureConnect
If a visitor accepts an offer to chat from Genesys Predictive Engagement, you can display the customer's journey in the Interaction Connect Genesys Predictive Engagement view when you pick up the interaction. On the Genesys Predictive Engagement view, you can access the following information, which updates as you interact with the visitor:
- [[ATC/Current/AgentGuide/Customer journey|]]
- [[ATC/Current/AgentGuide/Matched segments|]]
- [[ATC/Current/AgentGuide/Outcome scores|]]
- [[ATC/Current/AgentGuide/Additional information|]]
For more information
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