Difference between revisions of "ATC/Current/AgentGuide/PureConnect"
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|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor: | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor: | ||
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* {{#mintydocs_link:topic=Customer journey}} | * {{#mintydocs_link:topic=Customer journey}} | ||
* {{#mintydocs_link:topic=Matched segments}} | * {{#mintydocs_link:topic=Matched segments}} | ||
Revision as of 18:19, April 11, 2019
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
In PureConnect, Genesys Altocloud presents customer journey information on the Altocloud view.
The Altocloud view in PureConnect
If a visitor accepts an offer to chat from Genesys Predictive Engagement, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor:
- [[ATC/Current/AgentGuide/Customer journey|]]
- [[ATC/Current/AgentGuide/Matched segments|]]
- [[ATC/Current/AgentGuide/Outcome scores|]]
- [[ATC/Current/AgentGuide/Additional information|]]
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