Difference between revisions of "ATC/Current/AgentGuide/How Predictive Engagement enriches your chat experience"
From Genesys Documentation
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{{Article | {{Article | ||
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|Context={{MINTYDOCSPRODUCT}} presents contextual information about your visitor's history with your website and company. | |Context={{MINTYDOCSPRODUCT}} presents contextual information about your visitor's history with your website and company. | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=How chats appear | |sectionHeading=How chats appear | ||
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|anchor=ChatAppears | |anchor=ChatAppears | ||
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|structuredtext=<span>{{MINTYDOCSPRODUCT}} automatically displays a chat window</span> when a visitor takes a specific action, such as requesting a quote or clicking a Chat Now button. | |structuredtext=<span>{{MINTYDOCSPRODUCT}} automatically displays a chat window</span> when a visitor takes a specific action, such as requesting a quote or clicking a Chat Now button. | ||
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If the visitor accepts the chat, {{MINTYDOCSPRODUCT}} initiates a chat interaction that is routed to your queue. | If the visitor accepts the chat, {{MINTYDOCSPRODUCT}} initiates a chat interaction that is routed to your queue. | ||
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Revision as of 23:43, April 9, 2019
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Contents
Genesys Predictive Engagement presents contextual information about your visitor's history with your website and company.
How chats appear
Genesys Predictive Engagement automatically displays a chat window when a visitor takes a specific action, such as requesting a quote or clicking a Chat Now button.
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