Difference between revisions of "ATC/Current/AgentGuide/PureConnect"
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|DisplayName=An agent's experience in PureConnect | |DisplayName=An agent's experience in PureConnect | ||
|TocName=PureConnect | |TocName=PureConnect | ||
| − | |Context= | + | |Context={{MintyDocsProduct}} presents customer journey information to agents. |
|ComingSoon=No | |ComingSoon=No | ||
|Platform=PureConnect | |Platform=PureConnect | ||
|Section={{Section | |Section={{Section | ||
| − | |sectionHeading=The | + | |sectionHeading=The Genesys Predictive Engagement view in PureConnect |
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect | + | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect {{MINTYDOCSPRODUCT}} view when you pick up the interaction. On the {{MINTYDOCSPRODUCT}} view, you can access the following information, which updates as you interact with the visitor: |
*{{#mintydocs_link:topic=Customer journey}} | *{{#mintydocs_link:topic=Customer journey}} | ||
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|sectionHeading=For more information | |sectionHeading=For more information | ||
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| − | |structuredtext=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Altocloud.htm | + | |structuredtext=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Altocloud.htm Genesys Predictive Engagement for PureConnect agents] |
| − | *[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm | + | *[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Genesys Predictive Engagement integration landing page in the PureConnect Resource Center] |
|Status=No | |Status=No | ||
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Revision as of 13:34, November 4, 2020
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Genesys Predictive Engagement presents customer journey information to agents.
The Genesys Predictive Engagement view in PureConnect
If a visitor accepts an offer to chat from Genesys Predictive Engagement, you can display the customer's journey in the Interaction Connect Genesys Predictive Engagement view when you pick up the interaction. On the Genesys Predictive Engagement view, you can access the following information, which updates as you interact with the visitor:
- [[ATC/Current/AgentGuide/Customer journey|]]
- [[ATC/Current/AgentGuide/Matched segments|]]
- [[ATC/Current/AgentGuide/Outcome scores|]]
- [[ATC/Current/AgentGuide/Additional information|]]
For more information
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