From Genesys Documentation
Harleyvibes (talk | contribs) (Published) |
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{{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png]] | {{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png]] | ||
{{!}}Default | {{!}}Default | ||
− | {{!}} | + | {{!}}Default icon used when no other icon is applicable. |
{{!}}} | {{!}}} | ||
|Status=No | |Status=No | ||
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{{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}56x56px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png{{!}}link=https://all.docs.genesys.com/File:Default_Event.pngleftframeless56x56pxlink=https://all.docs.genesys.com/File:Default_Event.png]] | {{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}56x56px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png{{!}}link=https://all.docs.genesys.com/File:Default_Event.pngleftframeless56x56pxlink=https://all.docs.genesys.com/File:Default_Event.png]] | ||
{{!}}Default Event | {{!}}Default Event | ||
− | {{!}} | + | {{!}}Default icon used for a custom event when no other icon is applicable. |
{{!}}} | {{!}}} | ||
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Revision as of 11:30, October 15, 2020
Difference between revisions of "ATC/Current/AgentGuide/Map icons"
Feature coming soon!Learn about the icons that Genesys Cloud agents see when they review the customer journey map for a user.
About the icons
Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates when the user completed the activity.
Journey map icon descriptions:
Web chat icons
Content offer icons
Feature coming soon
Icon | Tooltip | Description |
---|---|---|
Content offer offered | Genesys Predictive Engagement presented a content offer to the user. | |
Content offer accepted | User accepted the content offer. | |
Content offer ignored | User left the website before responding to the content offer. |
Form-related icons
Icon | Tooltip | Description |
---|---|---|
![]() |
Form submitted | User submitted a form. |
![]() |
Form abandoned | User abandoned the form before completing it. |
Journey shaping icons
Icon | Tooltip | Description |
---|---|---|
Outcome achieved | User achieved one of your outcomes. | |
Segment matched | User matched one of your segments. The color of the icon matches the color of the corresponding segment. |
Miscellaneous icons
Icon | Tooltip | Description |
---|---|---|
![]() |
Searched | User searched for something on your site. |
Default | Default icon used when no other icon is applicable. |
Custom event icons
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