Difference between revisions of "ATC/Current/AgentGuide/How Predictive Engagement enriches your chat experience"
From Genesys Documentation
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|Context={{MINTYDOCSPRODUCT}} presents contextual information about your visitor's history with your website and company. | |Context={{MINTYDOCSPRODUCT}} presents contextual information about your visitor's history with your website and company. | ||
Revision as of 02:30, July 25, 2020
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Contents
Genesys Predictive Engagement presents contextual information about your visitor's history with your website and company.
How chats appear
Genesys Predictive Engagement automatically displays a chat window when a customer takes a specific action, such as requesting a quote or clicking a Chat Now button.
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