Difference between revisions of "ATC/Current/AgentGuide/How Predictive Engagement enriches your chat experience"
From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
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|Platform=PureEngage | |Platform=PureEngage | ||
|TocName=A visitor's experience | |TocName=A visitor's experience | ||
| − | |Context= | + | |Context={{MINTYDOCSPRODUCT}} presents contextual information about your visitor's history with your website and company. |
|Section={{Section | |Section={{Section | ||
|sectionHeading=How chats appear | |sectionHeading=How chats appear | ||
| Line 11: | Line 11: | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=AcceptChat.png | |image=AcceptChat.png | ||
| − | |structuredtext=<span> | + | |structuredtext=<span>{{MINTYDOCSPRODUCT}} automatically displays a chat window</span> whena visitor takes a specific action, such as requesting a quote or clicking a Chat Now button. |
| − | If the visitor accepts the chat, | + | If the visitor accepts the chat, {{MINTYDOCSPRODUCT}} initiates a chat interaction that is routed to your queue. |
|fullwidth=No | |fullwidth=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 14:40, December 5, 2018
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Contents
Genesys Predictive Engagement presents contextual information about your visitor's history with your website and company.
How chats appear
Genesys Predictive Engagement automatically displays a chat window whena visitor takes a specific action, such as requesting a quote or clicking a Chat Now button.
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