From Genesys Documentation
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|contentarea=Genesys Engage Multicloud | |contentarea=Genesys Engage Multicloud | ||
|landingpage=No | |landingpage=No | ||
| − | |definition=Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | + | |definition=Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. |
|Platforms=PureEngage | |Platforms=PureEngage | ||
|ComingSoon=No | |ComingSoon=No | ||
Revision as of 01:02, June 9, 2020
This is a draft page; the published version of this page can be found at PEC-Voice.
Click on any of the following to see the documentation for that version:
How voice works
Release Notes
Developer
Additional Resources