From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Cloud Data Download Service | |displayname=Cloud Data Download Service | ||
|contentarea=PureEngage | |contentarea=PureEngage | ||
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|definition=PureEngage Cloud Data Download Service can securely export and download your contact center data. | |definition=PureEngage Cloud Data Download Service can securely export and download your contact center data. | ||
|Platforms=PureEngage | |Platforms=PureEngage | ||
| + | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
| + | |Type=Release Notes | ||
| + | |Title=Release Notes | ||
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| + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/CDDS Release Notes] | ||
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| + | }}{{MintyDocsProductLandingSections | ||
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| − | | | + | |Description=You can also create a custom application to get your contact center data using the [https://developer.genesyscloud.com/reference/cdds/ Data Download Service API]. |
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Links=* [https://docs.genesys.com/Documentation:Videos-cloud Videos] | + | |Title= |
| − | * [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | + | |Description= |
| − | * [https://genesys.my.salesforce.com/home/home.jsp?sdtd=1 CDDS-related Knowledge Base articles | + | |Links=*[https://docs.genesys.com/Documentation:Videos-cloud Videos] |
| − | + | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | |
| − | + | *[https://genesys.my.salesforce.com/home/home.jsp?sdtd=1 CDDS-related Knowledge Base articles] | |
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
|Description=Use the Data Download application to export and download your contact center data. [[GetStarted|Get started.]] | |Description=Use the Data Download application to export and download your contact center data. [[GetStarted|Get started.]] | ||
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|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 14:31, June 3, 2020
This is a draft page; the published version of this page can be found at PEC-CDDS.
How it works
Release Notes
Important
Cloud Data Download Service entered End of Life (EOL) on March 31, 2023. It reaches End of Support on March 31, 2024. If you have questions, contact your account representative.
Administrator
Use the Data Download application to export and download your contact center data. Get started.
Developer
You can also create a custom application to get your contact center data using the Data Download Service API.