From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Voice | |displayname=Voice | ||
|contentarea=PureEngage | |contentarea=PureEngage | ||
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|Type=Release Notes | |Type=Release Notes | ||
|Title=How voice works | |Title=How voice works | ||
| − | |Links={{Link- | + | |Description= |
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
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|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| + | |Description= | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrVoice Set up Voice] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrVoice Set up Voice] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/DesktopSettings Set up Agent Desktop] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/DesktopSettings Set up Agent Desktop] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/RouteCall Route Calls] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/RouteCall Route Calls] | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=Supervisor | |Title=Supervisor | ||
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|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorVoice Monitor agent activity] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorVoice Monitor agent activity] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Make a new call] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Make a new call] | ||
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*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachVoice Coach Agents] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachVoice Coach Agents] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#Barge Barge-in calls] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#Barge Barge-in calls] | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent | |Title=Agent | ||
| + | |Description= | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Make a new call] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Make a new call] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVoice Calls] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVoice Calls] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter Calling inside my company] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter Calling inside my company] | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| + | |Description= | ||
|Links=*[https://developer.genesyscloud.com/ Developer Center] | |Links=*[https://developer.genesyscloud.com/ Developer Center] | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Additional Resources | |Type=Additional Resources | ||
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| + | |Description= | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] | ||
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*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | ||
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles] | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles] | ||
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}} | }} | ||
}} | }} | ||
Revision as of 17:54, June 1, 2020
This is a draft page; the published version of this page can be found at PEC-Voice.
Click on any of the following to see the documentation for that version:
How voice works
Release Notes
Developer
Additional Resources