From Genesys Documentation
m (1 revision imported) |
|||
| Line 10: | Line 10: | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent | |Title=Agent | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Make a new call] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Make a new call] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVoice Calls] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVoice Calls] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter Calling inside my company] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter Calling inside my company] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=Supervisor | |Title=Supervisor | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorVoice Monitor agent activity] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorVoice Monitor agent activity] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Make a new call] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Make a new call] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADVoice Calls] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADVoice Calls] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADintinter Calling inside my company] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADintinter Calling inside my company] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachVoice Coach Agents] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachVoice Coach Agents] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#Barge Barge-in calls] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#Barge Barge-in calls] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrVoice Set up Voice] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrVoice Set up Voice] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/DesktopSettings Set up Agent Desktop] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/DesktopSettings Set up Agent Desktop] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/RouteCall Route Calls] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/RouteCall Route Calls] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| − | |Links=* [https://developer.genesyscloud.com/ Developer Center] | + | |Links=*[https://developer.genesyscloud.com/ Developer Center] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] |
| − | * [https://docs.genesys.com/Documentation:Videos-cloud Videos] | + | *[https://docs.genesys.com/Documentation:Videos-cloud Videos] |
| − | * [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | + | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] |
| − | * [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles] | + | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles] |
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Release Notes | ||
| + | |Title=How voice works | ||
| + | |Links={{Link-AnywhereElse|product=PEC-Voice|topic=HIW|standalone|display text=How voice works}} | ||
| + | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 22:13, February 24, 2020
This is a draft page; the published version of this page can be found at PEC-Voice.
Click on any of the following to see the documentation for that version:
How voice works
Release Notes
Developer
Additional Resources