Difference between revisions of "ATC/Current/AgentGuide/PureConnect"
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|sectionHeading=The Altocloud view in PureConnect | |sectionHeading=The Altocloud view in PureConnect | ||
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|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor: | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor: | ||
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|structuredtext=* [https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Altocloud.htm Altocloud for PureConnect agents] | |structuredtext=* [https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Altocloud.htm Altocloud for PureConnect agents] | ||
* [https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Altocloud integration landing page in the PureConnect Resource Center] | * [https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Altocloud integration landing page in the PureConnect Resource Center] | ||
Revision as of 13:30, January 17, 2020
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Altocloud presents customer journey information to agents.
The Altocloud view in PureConnect
If a visitor accepts an offer to chat from Genesys Predictive Engagement, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor:
- [[ATC/Current/AgentGuide/Customer journey|]]
- [[ATC/Current/AgentGuide/Matched segments|]]
- [[ATC/Current/AgentGuide/Outcome scores|]]
- [[ATC/Current/AgentGuide/Additional information|]]
For more information
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