From Genesys Documentation
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| − | |DisplayName= | + | |DisplayName=Genesys™ Products and Components EOL Life Cycle Table |
| − | |Context=Provides the End of Life (EOL) statuses for Genesys | + | |Context=Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track<!---and one table for product or component exceptions to suites on the EOL track--->. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes. |
{{NoteFormat| | {{NoteFormat| | ||
| − | * | + | * See {{Repository|Genesys Engage & PureConnect Lifecycle Policy.pdf||Genesys Engage & PureConnect Lifecycle Policy}} for information on the Genesys End-of-Life Policy and process. |
| − | + | * End of Life timeline for all PureConnect products are specified in the {{Repository|PureConnect EOL Announcement - Customer Facing.pdf||PureConnect End of Life Announcement}}. | |
| − | <span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF]</span> | + | * Actions required for PureConnect Premise License Customers {{Repository|Actions Required for PureConnect Premise License Customers.pdf||Click here}} |
| + | * The Engage premises platform will reach end of support on December 31st, 2028, Contact your account team for migration options, and see the [https://www.genesys.com/blog/post/accelerating-the-future-of-experience-as-a-service Genesys blog: Accelerating the Future of Experience as a Service]. | ||
| + | * For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported]. | ||
| + | * For Deprecations of features or services available from Genesys Multicloud CX, see [https://all.docs.genesys.com/System/AllDeprecations Feature Deprecations]. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence. | ||
| + | <!--* See {{Repository|GenesysEngagePremisePlatform_EOL_MutipleProduct'sVersions_October2023.pdf||End of Life Announcement}} for the list of Genesys Engage product versions deprecated as of October 20, 2023.--> | ||
| + | }} | ||
| + | ====Download an EOL PDF==== | ||
| + | To download a PDF of the document, click the link: <span style="font-size:110%">[https://all.docs.genesys.com/Special:PrincePDF/System/EOL_PDF Download PDF]. | ||
| + | </span></br> | ||
| + | Be aware that the EOL Announcement links are not active in the PDF version of this document. | ||
|urlname=EOL | |urlname=EOL | ||
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| − | == | + | <!---==Genesys™ Products and Components EOL Life Cycle table==---> |
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}} | }} | ||
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| − | ==Products and components that are exceptions to suites on the EOL track== | + | <!---==Products and components that are exceptions to suites on the EOL track== |
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Latest revision as of 11:47, June 12, 2025
Difference between revisions of "System/EOL"
Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
Important
- See Genesys Engage & PureConnect Lifecycle Policy for information on the Genesys End-of-Life Policy and process.
- End of Life timeline for all PureConnect products are specified in the PureConnect End of Life Announcement.
- Actions required for PureConnect Premise License Customers Click here
- The Engage premises platform will reach end of support on December 31st, 2028, Contact your account team for migration options, and see the Genesys blog: Accelerating the Future of Experience as a Service.
- For End of Platform Support (EOPS), see Supported Operating Environment – Discontinued Supported.
- For Deprecations of features or services available from Genesys Multicloud CX, see Feature Deprecations. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
Download an EOL PDF
To download a PDF of the document, click the link: Download PDF.
Be aware that the EOL Announcement links are not active in the PDF version of this document.
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
|---|---|---|---|---|---|---|---|---|---|---|
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
| Genesys Engage on-premises | 3rd Party Fax to iWD Upgrade | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | 3rd Party Work Items | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | 3rd Party Work Items to iWD Upgr. | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Advisor | Product | All versions | April 30, 2024 | October 30, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Agent Advisor | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Agent Connector | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Apple Business Chat Plug-in for WDE | Component | All versions | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | base7 | Product | All versions | 2008 | July 3, 2017 | July 3, 2017 | July 3, 2017 | October 1, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Blue Pumpkin Integration | Product | 7.1 | December 17, 2004 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS. 7.1 was the only version of this product. |
| Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.1 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Call Concentrator | Product | All versions | April 25, 2006 | November 3, 2010 | December 31, 2012 | November 3, 2010 | November 3, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Call Qualification Parking | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Call Qualification Parking | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Call Qualification Parking | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | CallPath | Product | All versions | June 30, 2010 | End of Life Announcement | Reached EOS | ||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.6 | August 7, 2013 | February 7, 2014 | End of Life Announcement |
Showing 1 to 20 of 443 entries
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