From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Voice | |displayname=Voice | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | |definition=Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Workspace Release Notes] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}} |
| − | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys | + | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community] |
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles] | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles] | ||
}} | }} | ||
Latest revision as of 14:31, July 29, 2022
This is a draft page; the published version of this page can be found at PEC-Voice.
Click on any of the following to see the documentation for that version:
How voice works
Release Notes
Developer
Additional Resources