From Genesys Documentation
| (12 intermediate revisions by 6 users not shown) | |||
| Line 2: | Line 2: | ||
|displayname=Digital Channels | |displayname=Digital Channels | ||
|previewers=DCPreview | |previewers=DCPreview | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=Digital Channels powers your customer interactions across channels such as chat, SMS, messaging and social media. It provides a platform that enables you to grow sales, create more targeted marketing campaigns, and deliver exceptional customer service. The Digital Channels service processes, manages and archives customer and agent interactions across media. | |definition=Digital Channels powers your customer interactions across channels such as chat, SMS, messaging and social media. It provides a platform that enables you to grow sales, create more targeted marketing campaigns, and deliver exceptional customer service. The Digital Channels service processes, manages and archives customer and agent interactions across media. | ||
| Line 14: | Line 14: | ||
|Type=Release Notes | |Type=Release Notes | ||
|Title=Release Notes | |Title=Release Notes | ||
| − | |Links= | + | |Links=*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Digital_Channels|display text=Digital Channels release notes}} |
| + | *{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Email|display text=Email release notes}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 20: | Line 21: | ||
|Title=Administrator | |Title=Administrator | ||
|Description=Setting up digital channels: | |Description=Setting up digital channels: | ||
| − | |Links=*{{Link-Standalone|topic=PEC-Chat/HIW|anchor=HIW|display text= | + | |Links=*{{Link-Standalone|topic=PEC-Chat/HIW|anchor=HIW|display text=Chat}} |
| − | *{{Link-Standalone|topic=PEC-Email/HIW|display text= | + | *{{Link-Standalone|topic=PEC-Email/HIW|display text=Email}} |
*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEFacebookTwitter|display text=Facebook and Twitter}} | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEFacebookTwitter|display text=Facebook and Twitter}} | ||
*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEWhatsApp|display text=WhatsApp}} | *{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Administrator|topic=GSEWhatsApp|display text=WhatsApp}} | ||
| Line 30: | Line 31: | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Using digital channels | |Title=Using digital channels | ||
| − | |Description=If you're an agent or supervisor, see how to use digital channels in Agent | + | |Description=If you're an agent or supervisor, see how to use digital channels in Agent Workspace: |
| − | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|display text=Chat}} |
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Email}} |
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|anchor=FacebookMessenger|display text=Facebook chat}} |
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|anchor=TwitterDirect|display text=Twitter chat}} |
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|anchor=WhatsApp|display text=WhatsApp chat}} |
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|anchor=SMS|display text=SMS chat}} |
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Private Edition | ||
| + | |Description={{PrivateEditionBoilerplate|Boilerplate=3}} | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-DC|version=Current|manual=DCPEGuide}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Developer Resources | ||
| + | |Description=Find information about how to develop using the Digital Channels APIs. | ||
| + | |Links=* {{Link-AnywhereElse|product=PEC-DC|version=Current|manual=Developers}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
| + | |Type=Feature | ||
|workspace_id=PEC-DC | |workspace_id=PEC-DC | ||
}} | }} | ||
Latest revision as of 19:47, July 28, 2022
This is a draft page; the published version of this page can be found at PEC-DC.
How it works
Release Notes
Administrator
Setting up digital channels:
Using digital channels
If you're an agent or supervisor, see how to use digital channels in Agent Workspace:
Private Edition
Find detailed information about how to deploy this service in your environment.
Developer Resources
Find information about how to develop using the Digital Channels APIs.