From Genesys Documentation
| Line 31: | Line 31: | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Using digital channels | |Title=Using digital channels | ||
| − | |Description=If you're an agent or supervisor, see how to use digital channels in Agent | + | |Description=If you're an agent or supervisor, see how to use digital channels in Agent Workspace: |
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|display text=Chat}} | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging|display text=Chat}} | ||
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Email}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Email}} | ||
Latest revision as of 19:47, July 28, 2022
This is a draft page; the published version of this page can be found at PEC-DC.
How it works
Release Notes
Administrator
Setting up digital channels:
Using digital channels
If you're an agent or supervisor, see how to use digital channels in Agent Workspace:
Private Edition
Find detailed information about how to deploy this service in your environment.
Developer Resources
Find information about how to develop using the Digital Channels APIs.