From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| + | |WithTabber= | ||
| + | |UserFunctions= | ||
|displayname=Platform Administration | |displayname=Platform Administration | ||
| − | |contentarea= | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
| − | |definition=Platform Administration | + | |definition=Most of the functionality in the Platform Administration application has moved to Agent Setup, which offers a superior user interface and new functionality. A few functions remain available only in Platform Administration. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Type= | + | |Platform= |
| − | |Title= | + | |Type=Install and Config |
| − | |Description= | + | |Title=Functions in Platform Administration |
| + | |Description= | ||
| + | |Links=While most administrative functions now appear in Agent Setup, you must still use Platform Administration if you need to perform the following actions: | ||
| + | |||
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Access_groups}} | ||
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Roles}} | ||
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=DNs|display text=Manage DNs}} | ||
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=VQs|display text=Manage Virtual Queues}} | ||
| + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RTRUserAccess|anchor=custom|display text=Customize Pulse dashboards}} | ||
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Voicemail}} | ||
| + | |||
| + | Your contact center comes preconfigured with roles and access groups that determine the access structure, so that you don't have to assign specific privileges to each user. You can control access by assigning access groups to {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=users}} and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=agent groups}} in Agent Setup. | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| + | |Platform= | ||
|Type=Install and Config | |Type=Install and Config | ||
| − | |Title= | + | |Title=Functions in Agent Setup and Designer |
| − | | | + | |Description=Functions formerly performed in Platform Administration that are now performed in Agent Setup include: |
| − | * | + | |
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Agent/user creation}}, including administrator accounts and agent accounts for supervisors | ||
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=Agent groups and virtual agent groups}} | ||
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Skills}} | ||
| + | *Agent desktop customization, including {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=External_URLs|display text=web content}}, {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Work_with_Global_Favorites|display text=global favorites}}, and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Caller_ID|display text=caller ID}}. | ||
| + | |||
| + | Functions formerly performed in Platform Administration that are now performed in Designer include business attributes and attribute values, which are now options offered within routing structures, such as: | ||
| + | |||
| + | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=BusinessObjectsBar|display text=Business controls}} | ||
| + | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=MediaResources|display text=Media resources}} | ||
| + | |Links= | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Type= | + | |Platform= |
| − | |Title= | + | |Type=Release Notes |
| − | |Links= | + | |Title=Release Notes |
| − | + | |Description= | |
| + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/PlatformAdministration Platform Administration release notes] | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=PEC-PA | |workspace_id=PEC-PA | ||
}} | }} | ||
Latest revision as of 20:50, January 17, 2022
This is a draft page; the published version of this page can be found at PEC-PA.
Functions in Platform Administration
While most administrative functions now appear in Agent Setup, you must still use Platform Administration if you need to perform the following actions:
- Access Groups
- Roles
- Manage DNs
- Manage Virtual Queues
- Customize Pulse dashboards
- Voicemail management
Your contact center comes preconfigured with roles and access groups that determine the access structure, so that you don't have to assign specific privileges to each user. You can control access by assigning access groups to users and agent groups in Agent Setup.
Functions in Agent Setup and Designer
Functions formerly performed in Platform Administration that are now performed in Agent Setup include:
- Agent/user creation, including administrator accounts and agent accounts for supervisors
- Agent groups and virtual agent groups
- Skills
- Agent desktop customization, including web content, global favorites, and caller ID.
Functions formerly performed in Platform Administration that are now performed in Designer include business attributes and attribute values, which are now options offered within routing structures, such as:
Release Notes