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Workforce Management Web for Supervisors (Classic) Help
About
- Policies
- Exception Types
- Time-Off Types
- Time-Off Rules
- Meetings
- Marked Time
- Shifts
- Task and Shift Sequences
- Adding Breaks and Meals to Shifts
- Contracts
- Contracts Site Settings
- Contract Constraints
- Availability Patterns
- Day Off and Weekend Rules
- Shift synchronization
- Contract Shifts, Agents, and Profiles
- Rotating Patterns
- Rotating Patterns Properties
- Associating Agents with Rotating Patterns
- Configuration
- Notifications
- Colors
- Shared Transport
- Agents
- Agent Contracts and Rotating Patterns
- Agents Time Off
- Organization
- Business Units
- Sites
- Time Zones
- Time-Off Bidding
- Configuring Bidding Periods
- Schedule State Groups
- Activities
- Default forecasting objectives
- Creating Activity Sets and Groups
- Multi-Site Activities
- Statistics
- Users
- Roles
- Role Privileges
- Forecasts
- New Forecast Wizard
- Forecast Scenarios
- Forecast Scenarios View
- Scenario Volumes View
- Volumes Build Wizard
- Volumes Split Wizard
- Scenario Staffing View
- Required Staffing Wizard
- Staffing Build Wizard
- Staffing Build Wizard (Multiple Activities)
- Staffing Split Wizard
- Scenario Graphs View
- Forecast Scenario Overheads View
- Add Overhead Wizard
- Publish/Extract Forecasts
- Graph View Options
- Forecast Templates
- Overlays
- Import
- Master Forecast
- Master Forecast Cleanup and Graph Options
- Historical Data
- Find Events
- Schedules
- Schedule Scenarios
- New Schedule Scenario Wizard
- Scenario Coverage View
- Scenario Weekly View
- Scenario Intra-Day View
- Scenario Intra-Day: Wizards and Dialogs
- Add/Remove Scenario Elements Wizard
- Scenario Agent-Extended View
- Scenario Profiles/Bidding View
- Scenario Summary View
- Scenario State Group Totals
- Swap Agent Schedules Wizard
- Reviewing Messages
- Insert Multiple Wizard
- Edit Multiple Wizard
- Delete Multiple Wizard
- Commit/Rollback Multiple Wizard
- Modify Individual Agents' Schedules
- Inserting Schedule Items
- Editing Schedule Items
- Meeting Scheduler
- Master Schedule
- Master Schedule Coverage View
- Master Schedule Weekly View
- Master Schedule Intra-Day View
- Master Schedule Intra-Day: Accessibility and Dialogs
- Master Schedule Agent-Extended View
- Master Schedule Summary View
- Cleanup Master Schedule Window
- Master Schedule State Group Totals
- Master Schedule Overtime Requirement View
- Master Schedule Changes Approval
- Overtime Bidding
- Schedule Bidding
- Schedule Build Wizard
- Intra-Day Schedule Rebuild Wizard
- Schedule Rebuild Wizard
- Publishing/Extracting Schedules
- Schedule Validation
- Reports
- Reports List
- Reports Scheduler
- Configuration Reports
- Policies Reports
- Calendar Reports
- Forecast Reports
- Performance Reports
- Schedule Reports
- Schedule State Reports
- Individual and Team Schedule Reports
- Weekly Schedule Reports
- Scheduled Budget and Agent Comments Reports
- Schedule Validation and Summary Reports
- Schedule Trade and Bidding Reports
- Schedule Marked Time Reports
- Adherence Reports
- Audit Reports