From Genesys Documentation
m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX") |
|||
| (9 intermediate revisions by 2 users not shown) | |||
| Line 3: | Line 3: | ||
|admins=Ewilson@ariasolutions.com | |admins=Ewilson@ariasolutions.com | ||
|editors=Ewilson@ariasolutions.com | |editors=Ewilson@ariasolutions.com | ||
| − | |contentarea= | + | |previewers=Cshea@ariasolutions.com, Ctunna@ariasolutions.com |
| + | |contentarea=Genesys Multicloud CX | ||
|landingpage=No | |landingpage=No | ||
| − | |definition=The Gplus | + | |definition=The Gplus Adapter for WFM provides integration between a Workforce Management system and Genesys contact center solutions. Genesys event data is filtered and aggregated to provide interval activity data and a real-time data feed for the workforce applications. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
|Title=Release Notes | |Title=Release Notes | ||
| − | |Description=Contains links to the Gplus Adapter for WFM | + | |Description=Contains links to the Gplus Adapter for WFM 100.0 Release Notes |
|Links=*Links to the 4 RNs. | |Links=*Links to the 4 RNs. | ||
|Columns=No | |Columns=No | ||
| Line 16: | Line 17: | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Get Started | |Type=Get Started | ||
| − | |||
|Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Requirements}} | |Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Requirements}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Install and Config | ||
| + | |Links={{Link-AnywhereElse|product=GAWFM|version=Current|manual=GAWFMPEGuide}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
| − | |Type= | + | |Type=Additional Resources |
|Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment}} | |Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Type= | + | |Type=Reporting |
| − | |Links= | + | |Links={{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=Aspect}} |
| + | |||
| + | {{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=NICE-IEX}} | ||
| + | |||
| + | {{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=Teleopti}} | ||
| + | |||
| + | {{Link-AnywhereElse|product=GAWFM|version=9.0|manual=Deployment|topic=Verint}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=GAWFM | |workspace_id=GAWFM | ||
}} | }} | ||
Latest revision as of 20:50, January 17, 2022
This is a draft page; it has not yet been published.
Release Notes
Contains links to the Gplus Adapter for WFM 100.0 Release Notes
- Links to the 4 RNs.
Get Started
Install and Config
Additional Resources
