Difference between revisions of "Developer/APIbyService"

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m (Text replacement - "PureEngage" to "Genesys Engage")
m (Text replacement - "Genesys Cloud" to "Genesys Cloud CX")
 
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{{ArticleUnstructured
 
{{ArticleUnstructured
 +
|Standalone=Yes
 
|DisplayName=APIs by Service
 
|DisplayName=APIs by Service
 
|Context=This page lists specific API content by Genesys technology area.
 
|Context=This page lists specific API content by Genesys technology area.
−
|Standalone=Yes
 
 
|ComingSoon=No
 
|ComingSoon=No
 
}}
 
}}
 
{{#css:
 
{{#css:
 
   .api-block { background-color: #f0f1f3; padding: 10px 20px; margin-bottom: 30px; }
 
   .api-block { background-color: #f0f1f3; padding: 10px 20px; margin-bottom: 30px; }
−
   .api-block>p { margin-bottom: 0; }
+
   .api-block>p, .api-block>p:has(> api-subheading) { margin-bottom: 0; }
 
   .api-block .api-item { color: #959699; border-right: 1px solid #959699; margin-right: 5px; padding-right: 10px; font-weight: 400;}
 
   .api-block .api-item { color: #959699; border-right: 1px solid #959699; margin-right: 5px; padding-right: 10px; font-weight: 400;}
 +
  .api-block .api-subheading { color: #959699; }
 
   .api-heading { font-weight: 500; font-size: 18px; }
 
   .api-heading { font-weight: 500; font-size: 18px; }
 
   #version-dropdown { display:none }
 
   #version-dropdown { display:none }
Line 14: Line 15:
  
 
=='''API Resources'''==
 
=='''API Resources'''==
−
<div class="col-md-16"><div class="api-block">
+
<div class="col-md-12"><div class="api-block">
 
<span class="api-heading">Developer Centers, SDKs, and Forums</span>
 
<span class="api-heading">Developer Centers, SDKs, and Forums</span>
 
   
 
   
−
<span class="api-item">Developer Centers</span> [https://developer.mypurecloud.com/ PureCloud], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys Engage Cloud], [https://developer.genesys.com/home/ Genesys Engage On-Premises]   
+
<span class="api-item">Developer Centers</span> [https://developer.genesys.cloud/ Genesys Cloud CX], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys Multicloud CX], [https://developer.genesys.com/home/ Genesys Engage on-premises] 
 +
 
 +
<span class="api-item">SDKs</span> [https://developer.genesys.cloud/api/rest/client-libraries/ Genesys Cloud CX],  [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys Multicloud CX], [https://developer.genesys.com/resources/ Genesys Engage on-premises] 
 +
 
 +
<span class="api-item">Forums</span> [https://developer.genesys.cloud/forum/ Genesys Cloud CX], [https://developer.genesys.com/q2a/ Genesys Multicloud CX and Genesys Engage on-premises]
 +
 
 +
 
 +
<span class="api-heading">Genesys Cloud CX Developer Engagement</span> 
 +
 
 +
<span class="api-subheading">Featured blueprints</span>
 +
 
 +
*[https://developer.genesys.cloud/blueprints/lambda-premise-blueprint/ Access an on-premies database from an AWS Lambda]
 +
*[https://developer.genesys.cloud/blueprints/automated-callback-blueprint/ Automate callbacks using always-running campaigns and data actions]
 +
*[https://developer.genesys.cloud/blueprints/dialogflow-rapid-response-virtual-agent-blueprint/ Build a Rapid Response Virtual Agent with Genesys and Google Cloud]
 +
*[https://developer.genesys.cloud/blueprints/chat-translator-blueprint/ Build a chat translation assistant with the AWS Translate service]
 +
*[https://developer.genesys.cloud/blueprints/email-translator-blueprint/ Build an email translation assistant with the AWS Translate service]
 +
*[https://developer.genesys.cloud/blueprints/email-aws-comprehend-blueprint/ Classify and route emails with Amazon Comprehend]
 +
*[https://developer.genesys.cloud/blueprints/conversation-model-to-sql-blueprint/ Design a SQL database for storing analytics JSON data]
 +
*[https://developer.genesys.cloud/blueprints/aws-lex-kendra/ Deploy the Lex-Kendra chatbot on Genesys Cloud CX]
 +
*[https://developer.genesys.cloud/blueprints/chat-assistant-blueprint/ Deployment guide for chat assistant on Genesys Cloud CX]
 +
*[https://developer.genesys.cloud/blueprints/angular-app-with-genesys-cloud-sdk/ Develop an Angular app that uses the Genesys Cloud CX Platform SDK]
 +
*[https://developer.genesys.cloud/blueprints/usage-api-blueprint/ Query your API usage using the Genesys Cloud CX CLI and analyze it with AWS S3/Athena]
 +
*[https://developer.genesys.cloud/blueprints/microsoft-teams-blueprint/ Set up a Microsoft Teams meeting on Genesys Cloud CX]
 +
*[https://developer.genesys.cloud/blueprints/genesys-cloud-for-salesforce-sdk-dnclist-example/ Update a Genesys Cloud CX Do Not Contact list with the Genesys Cloud CX for Salesforce SDK]
 +
*[https://developer.genesys.cloud/blueprints/ All blueprints]
 +
   
 +
<span class="api-subheading">Featured blogs</span>
 +
 
 +
*[https://developer.genesys.cloud/blog/2021-03-08-accessing-collected-chat-v2-information/ Collecting and using customer information with web chat widget version 2]
 +
*[https://developer.genesys.cloud/blog/2021-02-03-Caching-in-flows/ Designing Architect flow data actions for resiliency]
 +
*[https://developer.genesys.cloud/blog/ All blogs]
  
−
<span class="api-item">SDKs</span> [https://developer.mypurecloud.com/api/rest/client-libraries/ PureCloud],  [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys Engage Cloud], [https://developer.genesys.com/resources/ Genesys Engage On-Premises] 
+
<span class="api-subheading">Featured developer guides</span>
  
−
<span class="api-item">Forums</span> [https://developer.mypurecloud.com/forum/ PureCloud], [https://developer.genesys.com/q2a/ Genesys Engage Cloud and Genesys Engage On-Premises]  
+
*[https://developer.genesys.cloud/guides/chat-translation-application/ Chat translation assistant]
 
</div>
 
</div>
  
 
=='''APIs by Technology Area'''==
 
=='''APIs by Technology Area'''==
 
<div class="col-md-6">   
 
<div class="col-md-6">   
 +
<div class="api-block">
 +
<span class="api-heading">'''Digital messaging and engagement'''</span>
  
−
<div class="api-block">
+
<span class="api-item">Alerting</span> [https://developer.genesys.cloud/api/rest/v2/alerting/ Genesys Cloud CX]
−
<span class="api-heading">Digital</span>    
 
  
−
<span class="api-item">Alerting</span> [https://developer.mypurecloud.com/api/rest/v2/alerting/ PureCloud]
+
<span class="api-item">Predictive Engagement</span> [https://all.docs.genesys.com/ATC/Current/SDK/About All platforms]
  
−
<span class="api-item">Altocloud</span> [https://all.docs.genesys.com/ATC/Current/SDK/About All platforms]
+
<span class="api-item">Chat</span> {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=Genesys Multicloud CX}}
  
−
<span class="api-item">Chat</span> [https://all.docs.genesys.com/WID/Current/SDK/WebChat-combined#Overview Genesys Engage Cloud]
+
<span class="api-item">Co-browse</span> {{Link-AnywhereElse|product=PEC-COB|version=Current|manual=Developer|topic=GCB|display text=Genesys Multicloud CX}}
  
−
<span class="api-item">Co-browse</span> [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/Co-browse Genesys Engage Cloud]
+
<span class="api-item">External Contacts</span> [https://developer.genesys.cloud/api/rest/v2/externalcontacts/index.html Genesys Cloud CX]
  
−
<span class="api-item">External Contacts</span> [https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html PureCloud]
+
<span class="api-item">Genesys Co-browse</span> [https://developer.genesys.cloud/api/digital/cobrowse/ Genesys Cloud CX], [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage on-premises]
  
−
<span class="api-item">Genesys Co-browse</span> [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage On-Premises]
+
<span class="api-item">Open messaging</span> [https://developer.genesys.cloud/api/digital/openmessaging/ Genesys Cloud CX]  
  
−
<span class="api-item">Messaging</span> [https://developer.mypurecloud.com/api/rest/v2/messaging/index.html PureCloud]
+
<span class="api-item">WebChat</span> [https://developer.genesys.cloud/api/digital/webchat/ Genesys Cloud CX]
  
−
<span class="api-item">WebChat</span> [https://developer.mypurecloud.com/api/rest/v2/webchat/index.html PureCloud]
+
<span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Web messaging </span>[https://developer.genesys.cloud/api/digital/webmessaging/ Gensys Cloud]
  
 
<span class="api-item">Widgets</span> [https://all.docs.genesys.com/WID/HIW#How_Widgets_works All platforms]
 
<span class="api-item">Widgets</span> [https://all.docs.genesys.com/WID/HIW#How_Widgets_works All platforms]
 
</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Outbound</span>
+
<span class="api-heading">'''Outbound'''</span>
  
−
<span class="api-item">CX Contact</span> [https://developer.genesyscloud.com/reference/cxcontactservice/index.html Genesys Engage Cloud]
+
<span class="api-item">CX Contact</span> [https://developer.genesyscloud.com/reference/cxcontactservice/index.html Genesys Multicloud CX]
  
−
<span class="api-item">Outbound</span> [https://developer.mypurecloud.com/api/rest/v2/outbound/index.html PureCloud]
+
<span class="api-item">Outbound</span> [https://developer.genesys.cloud/api/rest/v2/outbound/index.html Genesys Cloud CX]
  
−
<span class="api-item">Engage (Soundbite)</span> [https://docs.genesys.com/Documentation/EGAG/Current/PostAPI/httppost Genesys Engage On-Premises]
+
<span class="api-item">Engage (Soundbite)</span> [https://docs.genesys.com/Documentation/EGAG/Current/PostAPI/httppost Genesys Engage on-premises]
 
</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Unified Communications and Collaborations</span>
+
<span class="api-heading">'''Unified Communications and Collaborations'''</span>
  
−
<span class="api-item">Consumer Messaging</span> [https://developer.genesyscloud.com/reference/messaging/ Genesys Engage Cloud]
+
<span class="api-item">Consumer Messaging</span> [https://developer.genesyscloud.com/reference/messaging/ Genesys Multicloud CX]
  
−
<span class="api-item">Content Management</span> [https://developer.mypurecloud.com/api/rest/v2/contentmanagement/index.html PureCloud]
+
<span class="api-item">Content Management</span> [https://developer.genesys.cloud/api/rest/v2/contentmanagement/index.html Genesys Cloud CX]
  
−
<span class="api-item">Geolocation</span> [https://developer.mypurecloud.com/api/rest/v2/geolocation/index.html PureCloud]
+
<span class="api-item">Geolocation</span> [https://developer.genesys.cloud/api/rest/v2/geolocation/index.html Genesys Cloud CX]
  
−
<span class="api-item">Locations</span> [https://developer.mypurecloud.com/api/rest/v2/locations/index.html PureCloud]
+
<span class="api-item">Locations</span> [https://developer.genesys.cloud/api/rest/v2/locations/index.html Genesys Cloud CX]
  
−
<span class="api-item">Notification</span> [https://developer.mypurecloud.com/api/rest/v2/notifications/notification_service.html PureCloud]
+
<span class="api-item">Notification</span> [https://developer.genesys.cloud/api/rest/v2/notifications/notification_service.html Genesys Cloud CX]
 +
 
 +
<span class="api-item">Third-Party Messaging</span>[https://developer.genesyscloud.com/reference/thirdpartymessaging/ Genesys Multicloud CX]
 
</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Telecom</span>
+
<span class="api-heading">'''Telecom'''</span>
  
−
<span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESA Genesys Engage On-Premises]
+
<span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESDK Genesys Multicloud CX Genesys Engage on-premises]
  
−
<span class="api-item">Telephony</span> [https://developer.mypurecloud.com/api/rest/v2/telephonyprovidersedge/index.html PureCloud]
+
<span class="api-item">Telephony</span> [https://developer.genesys.cloud/api/rest/v2/telephonyprovidersedge/index.html Genesys Cloud CX]
 
</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Inbound</span>
+
<span class="api-heading">'''Inbound'''</span>
  
−
<span class="api-item">Analytics</span> [https://developer.mypurecloud.com/api/rest/v2/analytics/ PureCloud]
+
<span class="api-item">Analytics</span> [https://developer.genesys.cloud/api/rest/v2/analytics/ Genesys Cloud CX]
  
−
<span class="api-item">Callback</span> [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/GES Genesys Engage Cloud]
+
<span class="api-item">Callback</span> {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys Multicloud CX}}
  
−
<span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Conversations</span> [https://developer.mypurecloud.com/api/rest/v2/conversations/index.html PureCloud]
+
<span class="api-item">Conversations</span> [https://developer.genesys.cloud/api/rest/v2/conversations/index.html Genesys Cloud CX]
  
−
<span class="api-item">Engagement (GES)</span> [https://developer.genesyscloud.com/reference/engagement/index.html Genesys Engage Cloud]
+
<span class="api-item">Engagement (GES)</span> [https://developer.genesyscloud.com/reference/engagement/index.html Genesys Multicloud CX]
  
−
<span class="api-item">Fax</span> [https://developer.mypurecloud.com/api/rest/v2/fax/index.html PureCloud]
+
<span class="api-item">Fax</span> [https://developer.genesys.cloud/api/rest/v2/fax/index.html Genesys Cloud CX]
  
−
<span class="api-item">Flows</span> [https://developer.mypurecloud.com/api/rest/v2/flows/index.html PureCloud]
+
<span class="api-item">Flows</span> [https://developer.genesys.cloud/api/rest/v2/flows/index.html Genesys Cloud CX]
  
−
<span class="api-item">Genesys Interaction SDK</span> [https://docs.genesys.com/Documentation/GDP Genesys Engage On-Premises]
+
<span class="api-item">Genesys Interaction SDK</span> [https://docs.genesys.com/Documentation/GDP Genesys Engage on-premises]
  
−
<span class="api-item">Genesys Predictive Routing</span> [https://developer.genesys.com/predictiveroutingapi/ Genesys Engage On-Premises]
+
<span class="api-item">Genesys Predictive Routing</span> [https://developer.genesys.com/predictiveroutingapi/ Genesys Engage on-premises]
  
−
<span class="api-item">Greetings</span> [https://developer.mypurecloud.com/api/rest/v2/greetings/index.html PureCloud]
+
<span class="api-item">Greetings</span> [https://developer.genesys.cloud/api/rest/v2/greetings/index.html Genesys Cloud CX]
  
 
<span class="api-item">Interaction Center Web Services</span> [https://help.genesys.com/developer/cic/docs/icws/webhelp/ConceptualContent/Welcome.htm PureConnect]
 
<span class="api-item">Interaction Center Web Services</span> [https://help.genesys.com/developer/cic/docs/icws/webhelp/ConceptualContent/Welcome.htm PureConnect]
  
−
<span class="api-item">Mobile Devices</span> [https://developer.mypurecloud.com/api/rest/v2/mobiledevices/index.html PureCloud]
+
<span class="api-item">Mobile Devices</span> [https://developer.genesys.cloud/api/rest/v2/mobiledevices/index.html Genesys Cloud CX]
  
−
<span class="api-item">Presence</span> [https://developer.mypurecloud.com/api/rest/v2/presence/understanding_presence.html PureCloud]
+
<span class="api-item">Presence</span> [https://developer.genesys.cloud/api/rest/v2/presence/understanding_presence.html Genesys Cloud CX]
  
−
<span class="api-item">Recording</span> [https://developer.mypurecloud.com/api/rest/v2/recording/index.html PureCloud]
+
<span class="api-item">Recording</span> [https://developer.genesys.cloud/api/rest/v2/recording/index.html Genesys Cloud CX]
  
−
<span class="api-item">Routing</span> [https://developer.mypurecloud.com/api/rest/v2/routing/index.html PureCloud]
+
<span class="api-item">Routing</span> [https://developer.genesys.cloud/api/rest/v2/routing/index.html Genesys Cloud CX]
  
−
<span class="api-item">Stations</span> [https://developer.mypurecloud.com/api/rest/v2/stations/index.html PureCloud]
+
<span class="api-item">Stations</span> [https://developer.genesys.cloud/api/rest/v2/stations/index.html Genesys Cloud CX]
  
−
<span class="api-item">Statistics</span> [https://developer.genesyscloud.com/reference/statistics/index.html Genesys Engage Cloud]
+
<span class="api-item">Statistics</span> [https://developer.genesyscloud.com/reference/statistics/index.html Genesys Multicloud CX]
  
−
<span class="api-item">User Recordings</span> [https://developer.mypurecloud.com/api/rest/v2/userrecordings/index.html PureCloud]
+
<span class="api-item">User Recordings</span> [https://developer.genesys.cloud/api/rest/v2/userrecordings/index.html Genesys Cloud CX]
  
−
<span class="api-item">Voicemail</span> [https://developer.mypurecloud.com/api/rest/v2/voicemail/index.html PureCloud]
+
<span class="api-item">Voicemail</span> [https://developer.genesys.cloud/api/rest/v2/voicemail/index.html Genesys Cloud CX]
 
</div>
 
</div>
 
</div>
 
</div>
 
<div class="col-md-6"><div class="api-block">
 
<div class="col-md-6"><div class="api-block">
−
<span class="api-heading">Self-Service & Automation</span>
+
<span class="api-heading">'''Self-Service & Automation'''</span>
 +
 
 +
<span class="api-item">Architect</span> [https://developer.genesys.cloud/api/rest/v2/architect/ Genesys Cloud CX]
  
−
<span class="api-item">Architect</span> [https://developer.mypurecloud.com/api/rest/v2/architect/ PureCloud]
+
<span class="api-item">Command-line interface</span> [https://developer.genesys.cloud/api/rest/command-line-interface/ Genesys Cloud CX]
 
</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Workforce Engagement Management</span>
+
<span class="api-heading">'''Workforce Engagement Management'''</span>
  
−
<span class="api-item">Architect</span> [https://developer.mypurecloud.com/api/rest/v2/architect/ PureCloud]
+
<span class="api-item">Architect</span> [https://developer.genesys.cloud/api/rest/v2/architect/ Genesys Cloud CX]
  
−
<span class="api-item">Genesys Interaction Analytics</span> [https://docs.genesys.com/Documentation/SPMI/Closed/Closed/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Genesys Interaction Analytics</span> [https://docs.genesys.com/Documentation/SPMI/Closed/Closed/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Genesys Interaction Recording</span> [https://docs.genesys.com/Documentation/CR/8.5.2/API/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Genesys Interaction Recording</span> [https://docs.genesys.com/Documentation/CR/8.5.2/API/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/DRAFT/API/Prerequisites Genesys Engage On-Premises]
+
<span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/9.0/API/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Quality Management</span> [https://developer.mypurecloud.com/api/rest/v2/quality/index.html PureCloud]
+
<span class="api-item">Quality Management</span> [https://developer.genesys.cloud/api/rest/v2/quality/index.html Genesys Cloud CX]
  
−
<span class="api-item">Workforce Management</span> [https://developer.mypurecloud.com/api/rest/v2/workforcemanagement/index.html PureCloud], [https://docs.genesys.com/Documentation/WM Genesys Engage On-Premises]
+
<span class="api-item">Workforce Management</span> [https://developer.genesys.cloud/api/rest/v2/workforcemanagement/index.html Genesys Cloud CX], [https://docs.genesys.com/Documentation/WM Genesys Engage on-premises]
 
</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Open Platform</span>
+
<span class="api-heading">'''Open Platform'''</span>
  
−
<span class="api-item">Authorization</span> [https://developer.mypurecloud.com/api/rest/v2/authorization/index.html PureCloud]
+
<span class="api-item">Authorization</span> [https://developer.genesys.cloud/api/rest/v2/authorization/index.html Genesys Cloud CX]
  
−
<span class="api-item">Billing</span> [https://developer.mypurecloud.com/api/rest/v2/billing/index.html PureCloud]
+
<span class="api-item">Billing</span> [https://developer.genesys.cloud/api/rest/v2/billing/index.html Genesys Cloud CX]
  
−
<span class="api-item">Cloud Data Download Service</span> [https://developer.genesyscloud.com/reference/cdds/index.html Genesys Engage Cloud]
+
<span class="api-item">Cloud Data Download Service</span> [https://developer.genesyscloud.com/reference/cdds/index.html Genesys Multicloud CX]
  
−
<span class="api-item">GDPR</span> [https://developer.mypurecloud.com/api/rest/v2/generaldataprotectionregulation/index.html PureCloud]
+
<span class="api-item">GDPR</span> [https://developer.genesys.cloud/api/rest/v2/generaldataprotectionregulation/index.html Genesys Cloud CX]
  
−
<span class="api-item">Genesys Knowledge Center</span> [https://docs.genesys.com/Documentation/KC/latest/API/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Genesys Knowledge Center</span> [https://docs.genesys.com/Documentation/KC/latest/API/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Genesys Mobile Services</span> [https://docs.genesys.com/Documentation/GMS/8.5.1/API/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Genesys Mobile Services</span> [https://docs.genesys.com/Documentation/GMS/8.5.1/API/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Genesys Task Routing</span> [https://developer.genesyscloud.com/reference/ Genesys Engage Cloud]
+
<span class="api-item">Genesys Task Routing</span> [https://developer.genesyscloud.com/reference/ Genesys Multicloud CX]
  
−
<span class="api-item">Genesys Web Engagement</span> [https://docs.genesys.com/Documentation/GWE/8.5.1/API/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Genesys Web Engagement</span> [https://docs.genesys.com/Documentation/GWE/8.5.1/API/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Groups</span> [https://developer.mypurecloud.com/api/rest/v2/groups/index.html PureCloud]
+
<span class="api-item">Groups</span> [https://developer.genesys.cloud/api/rest/v2/groups/index.html Genesys Cloud CX]
  
−
<span class="api-item">Identity Provider</span> [https://developer.mypurecloud.com/api/rest/v2/identityprovider/index.html PureCloud]
+
<span class="api-item">Identity Provider</span> [https://developer.genesys.cloud/api/rest/v2/identityprovider/index.html Genesys Cloud CX]
  
−
<span class="api-item">Integrations</span> [https://developer.mypurecloud.com/api/rest/v2/integrations/index.html PureCloud]
+
<span class="api-item">Integrations</span> [https://developer.genesys.cloud/api/rest/v2/integrations/index.html Genesys Cloud CX]
  
−
<span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys Engage Cloud], [https://docs.genesys.com/Documentation/IWD/9.0.0/IWDRESTAPI/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys Multicloud CX], [https://docs.genesys.com/Documentation/IWD/9.0.0/IWDRESTAPI/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Languages</span> [https://developer.mypurecloud.com/api/rest/v2/languages/index.html PureCloud]
+
<span class="api-item">Languages</span> [https://developer.genesys.cloud/api/rest/v2/languages/index.html Genesys Cloud CX]
  
−
<span class="api-item">License</span> [https://developer.mypurecloud.com/api/rest/v2/license/index.html PureCloud]
+
<span class="api-item">License</span> [https://developer.genesys.cloud/api/rest/v2/license/index.html Genesys Cloud CX]
  
−
<span class="api-item">OAuth</span> [https://developer.mypurecloud.com/api/rest/v2/oauth/index.html PureCloud]
+
<span class="api-item">OAuth</span> [https://developer.genesys.cloud/api/rest/v2/oauth/index.html Genesys Cloud CX]
  
−
<span class="api-item">Organization</span> [https://developer.mypurecloud.com/api/rest/v2/organization/index.html PureCloud]
+
<span class="api-item">Organization</span> [https://developer.genesys.cloud/api/rest/v2/organization/index.html Genesys Cloud CX]
  
−
<span class="api-item">Organization Authorization</span> [https://developer.mypurecloud.com/api/rest/v2/organizationauthorization/index.html PureCloud]
+
<span class="api-item">Organization Authorization</span> [https://developer.genesys.cloud/api/rest/v2/organizationauthorization/index.html Genesys Cloud CX]
  
−
<span class="api-item">Provisioning</span> [https://developer.genesyscloud.com/reference/provisioning/index.html Genesys Engage Cloud]
+
<span class="api-item">Provisioning</span> [https://developer.genesyscloud.com/reference/provisioning/index.html Genesys Multicloud CX]
  
−
<span class="api-item">PureCloud Embeddable Framework</span> [https://developer.mypurecloud.com/api/embeddable-framework/index.html PureCloud]
+
<span class="api-item">Genesys Cloud CX Embeddable Framework</span> [https://developer.genesys.cloud/api/embeddable-framework/index.html Genesys Cloud CX]
  
−
<span class="api-item">Response Management</span> [https://developer.mypurecloud.com/api/rest/v2/responsemanagement/index.html PureCloud]
+
<span class="api-item">Response Management</span> [https://developer.genesys.cloud/api/rest/v2/responsemanagement/index.html Genesys Cloud CX]
  
−
<span class="api-item">SCIM</span> [https://developer.mypurecloud.com/api/rest/v2/scim/index.html PureCloud]
+
<span class="api-item">SCIM</span> [https://developer.genesys.cloud/api/rest/v2/scim/index.html Genesys Cloud CX]
  
−
<span class="api-item">Scripts</span> [https://developer.mypurecloud.com/api/rest/v2/scripts/index.html PureCloud]
+
<span class="api-item">Scripts</span> [https://developer.genesys.cloud/api/rest/v2/scripts/index.html Genesys Cloud CX]
  
−
<span class="api-item">Search</span> [https://developer.mypurecloud.com/api/rest/v2/search/index.html PureCloud]
+
<span class="api-item">Search</span> [https://developer.genesys.cloud/api/rest/v2/search/index.html Genesys Cloud CX]
  
−
<span class="api-item">Service Client</span> [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ServiceClientAPI Genesys Engage Cloud]
+
<span class="api-item">Service Client</span> {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI|topic=ServiceClientAPI|display text=Genesys Multicloud CX}}
  
−
<span class="api-item">Tokens</span> [https://developer.mypurecloud.com/api/rest/v2/tokens/index.html PureCloud]
+
<span class="api-item">Tokens</span> [https://developer.genesys.cloud/api/rest/v2/tokens/index.html Genesys Cloud CX]
  
−
<span class="api-item">Users</span> [https://developer.mypurecloud.com/api/rest/v2/users/index.html PureCloud]
+
<span class="api-item">Users</span> [https://developer.genesys.cloud/api/rest/v2/users/index.html Genesys Cloud CX]
  
−
<span class="api-item">Utilities</span> [https://developer.mypurecloud.com/api/rest/v2/utilities/index.html PureCloud]
+
<span class="api-item">Utilities</span> [https://developer.genesys.cloud/api/rest/v2/utilities/index.html Genesys Cloud CX]
  
−
<span class="api-item">Web Services</span> [https://docs.genesys.com/Documentation/HTCC/8.5.2/API/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Web Services</span> [https://docs.genesys.com/Documentation/HTCC/8.5.2/API/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Widgets</span> [https://developer.mypurecloud.com/api/rest/v2/widgets/index.html PureCloud]
+
<span class="api-item">Widgets</span> [https://developer.genesys.cloud/api/rest/v2/widgets/index.html Genesys Cloud CX]
  
−
<span class="api-item">Workspace</span> [https://developer.genesyscloud.com/reference/workspace/index.html Genesys Engage Cloud]
+
<span class="api-item">Workspace</span> [https://developer.genesyscloud.com/reference/workspace/index.html Genesys Multicloud CX]
  
−
<span class="api-item">Workspace Desktop</span> [https://docs.genesys.com/Documentation/IW/8.5.1/Developer/Welcome Genesys Engage On-Premises]
+
<span class="api-item">Workspace Desktop</span> [https://docs.genesys.com/Documentation/IW/8.5.1/Developer/Welcome Genesys Engage on-premises]
  
−
<span class="api-item">Workspace Toolkit</span> [https://developer.genesyscloud.com/reference/workspace-toolkit/index.html Genesys Engage Cloud]
+
<span class="api-item">Workspace Toolkit</span> [https://developer.genesyscloud.com/reference/workspace-toolkit/index.html Genesys Multicloud CX]
 
</div>
 
</div>
 
</div>
 
</div>

Latest revision as of 21:28, November 9, 2021


This page lists specific API content by Genesys technology area.


API Resources

Developer Centers, SDKs, and Forums

Developer Centers Genesys Cloud CX, PureConnect, Genesys Multicloud CX, Genesys Engage on-premises

SDKs Genesys Cloud CX, PureConnect, Genesys Multicloud CX, Genesys Engage on-premises

Forums Genesys Cloud CX, Genesys Multicloud CX and Genesys Engage on-premises


Genesys Cloud CX Developer Engagement

Featured blueprints

Featured blogs

Featured developer guides

APIs by Technology Area

Digital messaging and engagement

Alerting Genesys Cloud CX

Predictive Engagement All platforms

Chat Genesys Multicloud CX

Co-browse Genesys Multicloud CX

External Contacts Genesys Cloud CX

Genesys Co-browse Genesys Cloud CX, Genesys Engage on-premises

Open messaging Genesys Cloud CX

WebChat Genesys Cloud CX

WebRTC Genesys Engage on-premises

Web messaging Gensys Cloud

Widgets All platforms

Outbound

CX Contact Genesys Multicloud CX

Outbound Genesys Cloud CX

Engage (Soundbite) Genesys Engage on-premises

Unified Communications and Collaborations

Consumer Messaging Genesys Multicloud CX

Content Management Genesys Cloud CX

Geolocation Genesys Cloud CX

Locations Genesys Cloud CX

Notification Genesys Cloud CX

Third-Party MessagingGenesys Multicloud CX

Telecom

SIP Endpoint SDK Genesys Multicloud CX Genesys Engage on-premises

Telephony Genesys Cloud CX

Inbound

Analytics Genesys Cloud CX

Callback Genesys Multicloud CX

Context Services Genesys Engage on-premises

Conversations Genesys Cloud CX

Engagement (GES) Genesys Multicloud CX

Fax Genesys Cloud CX

Flows Genesys Cloud CX

Genesys Interaction SDK Genesys Engage on-premises

Genesys Predictive Routing Genesys Engage on-premises

Greetings Genesys Cloud CX

Interaction Center Web Services PureConnect

Mobile Devices Genesys Cloud CX

Presence Genesys Cloud CX

Recording Genesys Cloud CX

Routing Genesys Cloud CX

Stations Genesys Cloud CX

Statistics Genesys Multicloud CX

User Recordings Genesys Cloud CX

Voicemail Genesys Cloud CX

Self-Service & Automation

Architect Genesys Cloud CX

Command-line interface Genesys Cloud CX

Workforce Engagement Management

Architect Genesys Cloud CX

Genesys Interaction Analytics Genesys Engage on-premises

Genesys Interaction Recording Genesys Engage on-premises

Genesys Skills Management Genesys Engage on-premises

Quality Management Genesys Cloud CX

Workforce Management Genesys Cloud CX, Genesys Engage on-premises

Open Platform

Authorization Genesys Cloud CX

Billing Genesys Cloud CX

Cloud Data Download Service Genesys Multicloud CX

GDPR Genesys Cloud CX

Genesys Knowledge Center Genesys Engage on-premises

Genesys Mobile Services Genesys Engage on-premises

Genesys Task Routing Genesys Multicloud CX

Genesys Web Engagement Genesys Engage on-premises

Groups Genesys Cloud CX

Identity Provider Genesys Cloud CX

Integrations Genesys Cloud CX

Intelligent Workload Distribution Genesys Multicloud CX, Genesys Engage on-premises

Languages Genesys Cloud CX

License Genesys Cloud CX

OAuth Genesys Cloud CX

Organization Genesys Cloud CX

Organization Authorization Genesys Cloud CX

Provisioning Genesys Multicloud CX

Genesys Cloud CX Embeddable Framework Genesys Cloud CX

Response Management Genesys Cloud CX

SCIM Genesys Cloud CX

Scripts Genesys Cloud CX

Search Genesys Cloud CX

Service Client Genesys Multicloud CX

Tokens Genesys Cloud CX

Users Genesys Cloud CX

Utilities Genesys Cloud CX

Web Services Genesys Engage on-premises

Widgets Genesys Cloud CX

Workspace Genesys Multicloud CX

Workspace Desktop Genesys Engage on-premises

Workspace Toolkit Genesys Multicloud CX

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