Difference between revisions of "Developer/APIbyService"
From Genesys Documentation
m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX") |
m (Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises") |
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<span class="api-heading">Developer Centers, SDKs, and Forums</span> | <span class="api-heading">Developer Centers, SDKs, and Forums</span> | ||
| − | <span class="api-item">Developer Centers</span> [https://developer.genesys.cloud/ Genesys Cloud], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys Multicloud CX], [https://developer.genesys.com/home/ | + | <span class="api-item">Developer Centers</span> [https://developer.genesys.cloud/ Genesys Cloud], [https://developer.inin.com/Pages/default.aspx PureConnect], [https://developer.genesyscloud.com/ Genesys Multicloud CX], [https://developer.genesys.com/home/ Genesys Engage on-premises] |
| − | <span class="api-item">SDKs</span> [https://developer.genesys.cloud/api/rest/client-libraries/ Genesys Cloud], [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys Multicloud CX], [https://developer.genesys.com/resources/ | + | <span class="api-item">SDKs</span> [https://developer.genesys.cloud/api/rest/client-libraries/ Genesys Cloud], [https://developer.inin.com/documentation/pages/default.aspx PureConnect], [https://developer.genesyscloud.com/client-libraries/ Genesys Multicloud CX], [https://developer.genesys.com/resources/ Genesys Engage on-premises] |
| − | <span class="api-item">Forums</span> [https://developer.genesys.cloud/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys Multicloud CX and | + | <span class="api-item">Forums</span> [https://developer.genesys.cloud/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys Multicloud CX and Genesys Engage on-premises] |
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<span class="api-item">External Contacts</span> [https://developer.genesys.cloud/api/rest/v2/externalcontacts/index.html Genesys Cloud] | <span class="api-item">External Contacts</span> [https://developer.genesys.cloud/api/rest/v2/externalcontacts/index.html Genesys Cloud] | ||
| − | <span class="api-item">Genesys Co-browse</span> [https://developer.genesys.cloud/api/digital/cobrowse/ Genesys Cloud], [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview | + | <span class="api-item">Genesys Co-browse</span> [https://developer.genesys.cloud/api/digital/cobrowse/ Genesys Cloud], [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage on-premises] |
<span class="api-item">Open messaging</span> [https://developer.genesys.cloud/api/digital/openmessaging/ Genesys Cloud] | <span class="api-item">Open messaging</span> [https://developer.genesys.cloud/api/digital/openmessaging/ Genesys Cloud] | ||
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<span class="api-item">WebChat</span> [https://developer.genesys.cloud/api/digital/webchat/ Genesys Cloud] | <span class="api-item">WebChat</span> [https://developer.genesys.cloud/api/digital/webchat/ Genesys Cloud] | ||
| − | <span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome | + | <span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Genesys Engage on-premises] |
<span class="api-item">Web messaging </span>[https://developer.genesys.cloud/api/digital/webmessaging/ Gensys Cloud] | <span class="api-item">Web messaging </span>[https://developer.genesys.cloud/api/digital/webmessaging/ Gensys Cloud] | ||
| Line 89: | Line 89: | ||
<span class="api-item">Outbound</span> [https://developer.genesys.cloud/api/rest/v2/outbound/index.html Genesys Cloud] | <span class="api-item">Outbound</span> [https://developer.genesys.cloud/api/rest/v2/outbound/index.html Genesys Cloud] | ||
| − | <span class="api-item">Engage (Soundbite)</span> [https://docs.genesys.com/Documentation/EGAG/Current/PostAPI/httppost | + | <span class="api-item">Engage (Soundbite)</span> [https://docs.genesys.com/Documentation/EGAG/Current/PostAPI/httppost Genesys Engage on-premises] |
</div> | </div> | ||
<div class="api-block"> | <div class="api-block"> | ||
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<span class="api-heading">'''Telecom'''</span> | <span class="api-heading">'''Telecom'''</span> | ||
| − | <span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESDK Genesys Multicloud CX | + | <span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESDK Genesys Multicloud CX Genesys Engage on-premises] |
<span class="api-item">Telephony</span> [https://developer.genesys.cloud/api/rest/v2/telephonyprovidersedge/index.html Genesys Cloud] | <span class="api-item">Telephony</span> [https://developer.genesys.cloud/api/rest/v2/telephonyprovidersedge/index.html Genesys Cloud] | ||
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<span class="api-item">Callback</span> {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys Multicloud CX}} | <span class="api-item">Callback</span> {{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES|display text=Genesys Multicloud CX}} | ||
| − | <span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome | + | <span class="api-item">Context Services</span> [https://docs.genesys.com/Documentation/CS/latest/User/Welcome Genesys Engage on-premises] |
<span class="api-item">Conversations</span> [https://developer.genesys.cloud/api/rest/v2/conversations/index.html Genesys Cloud] | <span class="api-item">Conversations</span> [https://developer.genesys.cloud/api/rest/v2/conversations/index.html Genesys Cloud] | ||
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<span class="api-item">Flows</span> [https://developer.genesys.cloud/api/rest/v2/flows/index.html Genesys Cloud] | <span class="api-item">Flows</span> [https://developer.genesys.cloud/api/rest/v2/flows/index.html Genesys Cloud] | ||
| − | <span class="api-item">Genesys Interaction SDK</span> [https://docs.genesys.com/Documentation/GDP | + | <span class="api-item">Genesys Interaction SDK</span> [https://docs.genesys.com/Documentation/GDP Genesys Engage on-premises] |
| − | <span class="api-item">Genesys Predictive Routing</span> [https://developer.genesys.com/predictiveroutingapi/ | + | <span class="api-item">Genesys Predictive Routing</span> [https://developer.genesys.com/predictiveroutingapi/ Genesys Engage on-premises] |
<span class="api-item">Greetings</span> [https://developer.genesys.cloud/api/rest/v2/greetings/index.html Genesys Cloud] | <span class="api-item">Greetings</span> [https://developer.genesys.cloud/api/rest/v2/greetings/index.html Genesys Cloud] | ||
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<span class="api-item">Architect</span> [https://developer.genesys.cloud/api/rest/v2/architect/ Genesys Cloud] | <span class="api-item">Architect</span> [https://developer.genesys.cloud/api/rest/v2/architect/ Genesys Cloud] | ||
| − | <span class="api-item">Genesys Interaction Analytics</span> [https://docs.genesys.com/Documentation/SPMI/Closed/Closed/Welcome | + | <span class="api-item">Genesys Interaction Analytics</span> [https://docs.genesys.com/Documentation/SPMI/Closed/Closed/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Genesys Interaction Recording</span> [https://docs.genesys.com/Documentation/CR/8.5.2/API/Welcome | + | <span class="api-item">Genesys Interaction Recording</span> [https://docs.genesys.com/Documentation/CR/8.5.2/API/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/9.0/API/Welcome | + | <span class="api-item">Genesys Skills Management</span> [https://docs.genesys.com/Documentation/GSA/9.0/API/Welcome Genesys Engage on-premises] |
<span class="api-item">Quality Management</span> [https://developer.genesys.cloud/api/rest/v2/quality/index.html Genesys Cloud] | <span class="api-item">Quality Management</span> [https://developer.genesys.cloud/api/rest/v2/quality/index.html Genesys Cloud] | ||
| − | <span class="api-item">Workforce Management</span> [https://developer.genesys.cloud/api/rest/v2/workforcemanagement/index.html Genesys Cloud], [https://docs.genesys.com/Documentation/WM | + | <span class="api-item">Workforce Management</span> [https://developer.genesys.cloud/api/rest/v2/workforcemanagement/index.html Genesys Cloud], [https://docs.genesys.com/Documentation/WM Genesys Engage on-premises] |
</div> | </div> | ||
<div class="api-block"> | <div class="api-block"> | ||
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<span class="api-item">GDPR</span> [https://developer.genesys.cloud/api/rest/v2/generaldataprotectionregulation/index.html Genesys Cloud] | <span class="api-item">GDPR</span> [https://developer.genesys.cloud/api/rest/v2/generaldataprotectionregulation/index.html Genesys Cloud] | ||
| − | <span class="api-item">Genesys Knowledge Center</span> [https://docs.genesys.com/Documentation/KC/latest/API/Welcome | + | <span class="api-item">Genesys Knowledge Center</span> [https://docs.genesys.com/Documentation/KC/latest/API/Welcome Genesys Engage on-premises] |
| − | <span class="api-item">Genesys Mobile Services</span> [https://docs.genesys.com/Documentation/GMS/8.5.1/API/Welcome | + | <span class="api-item">Genesys Mobile Services</span> [https://docs.genesys.com/Documentation/GMS/8.5.1/API/Welcome Genesys Engage on-premises] |
<span class="api-item">Genesys Task Routing</span> [https://developer.genesyscloud.com/reference/ Genesys Multicloud CX] | <span class="api-item">Genesys Task Routing</span> [https://developer.genesyscloud.com/reference/ Genesys Multicloud CX] | ||
| − | <span class="api-item">Genesys Web Engagement</span> [https://docs.genesys.com/Documentation/GWE/8.5.1/API/Welcome | + | <span class="api-item">Genesys Web Engagement</span> [https://docs.genesys.com/Documentation/GWE/8.5.1/API/Welcome Genesys Engage on-premises] |
<span class="api-item">Groups</span> [https://developer.genesys.cloud/api/rest/v2/groups/index.html Genesys Cloud] | <span class="api-item">Groups</span> [https://developer.genesys.cloud/api/rest/v2/groups/index.html Genesys Cloud] | ||
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<span class="api-item">Integrations</span> [https://developer.genesys.cloud/api/rest/v2/integrations/index.html Genesys Cloud] | <span class="api-item">Integrations</span> [https://developer.genesys.cloud/api/rest/v2/integrations/index.html Genesys Cloud] | ||
| − | <span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys Multicloud CX], [https://docs.genesys.com/Documentation/IWD/9.0.0/IWDRESTAPI/Welcome | + | <span class="api-item">Intelligent Workload Distribution</span> [https://developer.genesyscloud.com/reference/iwd/index.html Genesys Multicloud CX], [https://docs.genesys.com/Documentation/IWD/9.0.0/IWDRESTAPI/Welcome Genesys Engage on-premises] |
<span class="api-item">Languages</span> [https://developer.genesys.cloud/api/rest/v2/languages/index.html Genesys Cloud] | <span class="api-item">Languages</span> [https://developer.genesys.cloud/api/rest/v2/languages/index.html Genesys Cloud] | ||
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<span class="api-item">Utilities</span> [https://developer.genesys.cloud/api/rest/v2/utilities/index.html Genesys Cloud] | <span class="api-item">Utilities</span> [https://developer.genesys.cloud/api/rest/v2/utilities/index.html Genesys Cloud] | ||
| − | <span class="api-item">Web Services</span> [https://docs.genesys.com/Documentation/HTCC/8.5.2/API/Welcome | + | <span class="api-item">Web Services</span> [https://docs.genesys.com/Documentation/HTCC/8.5.2/API/Welcome Genesys Engage on-premises] |
<span class="api-item">Widgets</span> [https://developer.genesys.cloud/api/rest/v2/widgets/index.html Genesys Cloud] | <span class="api-item">Widgets</span> [https://developer.genesys.cloud/api/rest/v2/widgets/index.html Genesys Cloud] | ||
| Line 240: | Line 240: | ||
<span class="api-item">Workspace</span> [https://developer.genesyscloud.com/reference/workspace/index.html Genesys Multicloud CX] | <span class="api-item">Workspace</span> [https://developer.genesyscloud.com/reference/workspace/index.html Genesys Multicloud CX] | ||
| − | <span class="api-item">Workspace Desktop</span> [https://docs.genesys.com/Documentation/IW/8.5.1/Developer/Welcome | + | <span class="api-item">Workspace Desktop</span> [https://docs.genesys.com/Documentation/IW/8.5.1/Developer/Welcome Genesys Engage on-premises] |
<span class="api-item">Workspace Toolkit</span> [https://developer.genesyscloud.com/reference/workspace-toolkit/index.html Genesys Multicloud CX] | <span class="api-item">Workspace Toolkit</span> [https://developer.genesyscloud.com/reference/workspace-toolkit/index.html Genesys Multicloud CX] | ||
</div> | </div> | ||
</div> | </div> | ||
Revision as of 21:19, November 9, 2021
Contents
This page lists specific API content by Genesys technology area.
API Resources
Developer Centers, SDKs, and Forums
Developer Centers Genesys Cloud, PureConnect, Genesys Multicloud CX, Genesys Engage on-premises
SDKs Genesys Cloud, PureConnect, Genesys Multicloud CX, Genesys Engage on-premises
Forums Genesys Cloud, Genesys Multicloud CX and Genesys Engage on-premises
Genesys Cloud Developer Engagement
Featured blueprints
- Access an on-premies database from an AWS Lambda
- Automate callbacks using always-running campaigns and data actions
- Build a Rapid Response Virtual Agent with Genesys and Google Cloud
- Build a chat translation assistant with the AWS Translate service
- Build an email translation assistant with the AWS Translate service
- Classify and route emails with Amazon Comprehend
- Design a SQL database for storing analytics JSON data
- Deploy the Lex-Kendra chatbot on Genesys Cloud
- Deployment guide for chat assistant on Genesys Cloud
- Develop an Angular app that uses the Genesys Cloud Platform SDK
- Query your API usage using the Genesys Cloud CLI and analyze it with AWS S3/Athena
- Set up a Microsoft Teams meeting on Genesys Cloud
- Update a Genesys Cloud Do Not Contact list with the Genesys Cloud for Salesforce SDK
- All blueprints
Featured blogs
- Collecting and using customer information with web chat widget version 2
- Designing Architect flow data actions for resiliency
- All blogs
Featured developer guides
APIs by Technology Area
Digital messaging and engagement
Alerting Genesys Cloud
Predictive Engagement All platforms
Co-browse Genesys Multicloud CX
External Contacts Genesys Cloud
Genesys Co-browse Genesys Cloud, Genesys Engage on-premises
Open messaging Genesys Cloud
WebChat Genesys Cloud
WebRTC Genesys Engage on-premises
Web messaging Gensys Cloud
Widgets All platforms
Outbound
CX Contact Genesys Multicloud CX
Outbound Genesys Cloud
Engage (Soundbite) Genesys Engage on-premises
Unified Communications and Collaborations
Consumer Messaging Genesys Multicloud CX
Content Management Genesys Cloud
Geolocation Genesys Cloud
Locations Genesys Cloud
Notification Genesys Cloud
Third-Party MessagingGenesys Multicloud CX
Inbound
Analytics Genesys Cloud
Callback Genesys Multicloud CX
Context Services Genesys Engage on-premises
Conversations Genesys Cloud
Engagement (GES) Genesys Multicloud CX
Fax Genesys Cloud
Flows Genesys Cloud
Genesys Interaction SDK Genesys Engage on-premises
Genesys Predictive Routing Genesys Engage on-premises
Greetings Genesys Cloud
Interaction Center Web Services PureConnect
Mobile Devices Genesys Cloud
Presence Genesys Cloud
Recording Genesys Cloud
Routing Genesys Cloud
Stations Genesys Cloud
Statistics Genesys Multicloud CX
User Recordings Genesys Cloud
Voicemail Genesys Cloud
Workforce Engagement Management
Architect Genesys Cloud
Genesys Interaction Analytics Genesys Engage on-premises
Genesys Interaction Recording Genesys Engage on-premises
Genesys Skills Management Genesys Engage on-premises
Quality Management Genesys Cloud
Workforce Management Genesys Cloud, Genesys Engage on-premises
Open Platform
Authorization Genesys Cloud
Billing Genesys Cloud
Cloud Data Download Service Genesys Multicloud CX
GDPR Genesys Cloud
Genesys Knowledge Center Genesys Engage on-premises
Genesys Mobile Services Genesys Engage on-premises
Genesys Task Routing Genesys Multicloud CX
Genesys Web Engagement Genesys Engage on-premises
Groups Genesys Cloud
Identity Provider Genesys Cloud
Integrations Genesys Cloud
Intelligent Workload Distribution Genesys Multicloud CX, Genesys Engage on-premises
Languages Genesys Cloud
License Genesys Cloud
OAuth Genesys Cloud
Organization Genesys Cloud
Organization Authorization Genesys Cloud
Provisioning Genesys Multicloud CX
Genesys Cloud Embeddable Framework Genesys Cloud
Response Management Genesys Cloud
SCIM Genesys Cloud
Scripts Genesys Cloud
Search Genesys Cloud
Service Client Genesys Multicloud CX
Tokens Genesys Cloud
Users Genesys Cloud
Utilities Genesys Cloud
Web Services Genesys Engage on-premises
Widgets Genesys Cloud
Workspace Genesys Multicloud CX
Workspace Desktop Genesys Engage on-premises
Workspace Toolkit Genesys Multicloud CX
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