Difference between revisions of "ATC/Current/AgentGuide/PureConnect"
From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
DannaShirley (talk | contribs) (Published) |
||
| Line 9: | Line 9: | ||
|sectionHeading=The Altocloud view in PureConnect | |sectionHeading=The Altocloud view in PureConnect | ||
|Type=Structured | |Type=Structured | ||
| − | |alignment= | + | |alignment=Vertical |
| − | |||
|gif=No | |gif=No | ||
|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor: | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor: | ||
Revision as of 15:31, May 14, 2019
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Altocloud presents customer journey information to agents.
The Altocloud view in PureConnect
If a visitor accepts an offer to chat from Genesys Predictive Engagement, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor:
- [[ATC/Current/AgentGuide/Customer journey|]]
- [[ATC/Current/AgentGuide/Matched segments|]]
- [[ATC/Current/AgentGuide/Outcome scores|]]
- [[ATC/Current/AgentGuide/Additional information|]]
For more information
Comments or questions about this documentation? Contact us for support!