About web chats

Learn how to work with web chats in Genesys Predictive Engagement.

Overview

Learn what a web chat is and how it works in Genesys Predictive Engagement.

• Web chat overview
• How throttling works
• Web chat lifecycle
• Genesys Predictive Engagement with advanced chat routing

Create and monitor web chat offers

Learn how to create a web chat offer and monitor its performance.

• Create a web chat offer
• Monitor web chat performance