View source for WID/Current/Developer/Rich Media

{{Article
|Standalone=No
|DisplayName=Rich Media
|TocName=Rich Media
|Context=WebChat can display rich messages, which enable a more interactive digital experience with your customers. Quick replies help your customers quickly respond without having to type.
|ComingSoon=No
|Platform=GenesysEngagecloud
|Role=Developer
|Section={{Section
|sectionHeading=Quick Replies
|anchor=qr
|alignment=Vertical
|structuredtext={{NoteFormat|Quick Replies in Genesys Multicloud CX are only supported in bots. Agents cannot currently use them.|}}The WebChat Widget displays the '''DTMF Key''' prompts as ''quick reply'' buttons. Quick Replies offer the customer a choice of responses to the last chatbot message in the transcript. Tapping or clicking one of these Quick Replies posts that reply to the bot as a text message, which saves the customer from having to type a response manually.

Quick Replies are flexible. A chatbot can provide context-sensitive replies that aid in making a selection. Examples include polite responses (such as ''OK'', ''No'', ''thank you,'' or ''Booking'' or ''Cancel)'', numeric responses, or the ability to choose a set of preset time slots.  For more information, refer to [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Menu#Menu_Prompts_tab Menu Block] in the {{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|display text=Designer User's Guide}}.

[[File:Quick replies screenshot.png|500x500px]]
|Status=No
}}
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